Seat Swap

[ClaretSam92]

Evening all,

Is anyone familiar with how the seat swap will work using the online ticketing system? There hasn't really been much comms from the club as per usual. I've never swapped seats before, will it be the seats which weren't renewed during the renewal period that will be available?

Thanks

[colne-claret]

Evening all,

Is anyone familiar with how the seat swap will work using the online ticketing system? There hasn't really been much comms from the club as per usual. I've never swapped seats before, will it be the seats which weren't renewed during the renewal period that will be available?

Thanks

If you can I’d suggest going to the ticket office. Only had hassle in the past online. Sorry if I’m not giving you much hope. Last time I did it was after the VK promotion season though so wasn’t a lot of choice. I suspect there will be a lot more choice this time.

[GetIntoEm]

Is it tomorrow or Friday?

[ClaretSam92]

Is it tomorrow or Friday?

Tomorrow I believe

[GetIntoEm]

Can't see anywhere online I can do it...

[ClaretLoup]

Me neither, I've just been searching the web site for the last 15 minutes.

[GetIntoEm]

Unless it doesn't go live until the club shop opens

[Quickenthetempo]

I don't think you have ever been able to seat swap online.

[ClaretLoup]

So how does it work?

[GetIntoEm]

It did say online tbf

[GetIntoEm]

Gonna have to call em, need to move this year. Can't stay by the idiots near us

[Quickenthetempo]

It did say online tbf

I haven't looked this year but in previous years you had to call in the shop or ring up

[ClaretSam92]

It's available when you log into your ticket account now

[Loyalclaret]

Good 50 currently queuing outside the ticket office, maybe a few who can't stand the people sat next to them!

[GetIntoEm]

Can't work out how to move more than 1 ticket. Can see our lead one, but not the kids

[claret3561]

Just swapped online easy 2 minute job for a change

[GetIntoEm]

Just swapped online easy 2 minute job for a change

Did you just swap 1 seat?

[LincsWoldsClaret]

They’ve unplugged the phones - what a shambles

[claret3561]

Yes just mine I was about 3 rows from the bottom of the jimmy mac lower (crap view) just moved further back

[ClaretTony]

I’ve had to go down to try and sort out an existing one that doesn’t appear to have had the direct debit gone through. The queue is a few deep and almost down to the club shop. There is only one serving.

[ClaretTony]

Two serving now I’m told

[BleedingClaret]

I’ve had to go down to try and sort out an existing one that doesn’t appear to have had the direct debit gone through. The queue is a few deep and almost down to the club shop. There is only one serving.

I hope your not suggesting that they could have anticipated being busy on seat swap day!

[ClaretTony]

I hope your not suggesting that they could have anticipated being busy on seat swap day!

I’m doing a queue survey and there are a good number in there who have had no renewal confirmations.

[ClaretTony]

IMG_1815.jpeg (569.31 KiB) Viewed 2091 times

[ClaretLoup]

Just swapped online easy 2 minute job for a change

Ditto, it was very easy once I located the correct button, however it does not look like you can actually swap with an existing seat holder using the on-line facility, you have to swap into an already empty seat.

[GetIntoEm]

We've got my wife's and kids linked on one account but will only let us swap the 1 seat. Annoying

[LincsWoldsClaret]

I’m doing a queue survey and there are a good number in there who have had no renewal confirmations.

They’re swapping seats before the renewals are finalised

[ClaretTony]

They’re swapping seats before the renewals are finalised

Which could cause a huge problem

[colne-claret]

They’re swapping seats before the renewals are finalised

Bloody hell. As a club, our ticketing standards are shocking.

[LincsWoldsClaret]

Our block of 4 seats are all set to auto renew -
2 have
2 haven’t - 1 of which is currently available to seat swap

Can’t contact the club as they’ve disconnected the phones for all departments.

Am starting to wonder why I bother

[Burnleybabe]

Ditto, it was very easy once I located the correct button, however it does not look like you can actually swap with an existing seat holder using the on-line facility, you have to swap into an already empty seat.

How do you do it please I cant seem to find it.

[ClaretTony]

Our block of 4 seats are all set to auto renew -
2 have
2 haven’t - 1 of which is currently available to seat swap

Can’t contact the club as they’ve disconnected the phones for all departments.

Am starting to wonder why I bother

That’s our issue with one not having auto renewed. All the phones appear to be switched off this morning.

[GetIntoEm]

Tried to call 12 times, just dead. Not even that voicemail you normally get. Turned it off haven't they.

Really poor

[ClaretLoup]

How do you do it please I cant seem to find it.

Log in to your online account.

Go to the ‘Your Next Game’ page scroll down and the Seat Swap option is there below Notifications.

Click on that and then the Stadium seat map should come up.

Hope this helps. UTC

[Burnleybabe]

Log in to your online account.

Go to the ‘Your Next Game’ page scroll down and the Seat Swap option is there below Notifications.

Click on that and then the Stadium seat map should come up.

Hope this helps. UTC

sorted thanks

[Quickenthetempo]

That’s our issue with one not having auto renewed. All the phones appear to be switched off this morning.

I spoke to someone yesterday who had auto renewed 6 Season Tickets, the problem was the two child tickets had changed to adult full price.

[beddie]

Log in to your online account.

Go to the ‘Your Next Game’ page scroll down and the Seat Swap option is there below Notifications.

Click on that and then the Stadium seat map should come up.

Hope this helps. UTC

When you click on the “swap seat having ticked the “select all” by doing that you don’t lose your current seat do you whilst looking, I assume you can click back to keep your current seat, thought I’d check.

[agreenwood]

I was finally assured (in writing) last week that my daughter’s season ticket was set to auto renew, but we’ve had no actual confirmation that it did. I got a receipt for mine, but not hers. She doesn’t have an online account. I’ve emailed them again (on Tuesday) and had no response and can’t get through on the phone lines.

I guess I’ll have to just hope she’s still a season ticket holder.

[Ilkley claret]

I swapped mine on the phone ( waited 10mins)whilst looking at the availability on line.

Very good service from the club

[agreenwood]

I swapped mine on the phone ( waited 10mins)whilst looking at the availability on line.

Very good service from the club

Hopefully you’ve not been given a seat belonging to someone the club ballsed up automatically renewing.

[ClaretLoup]

When you click on the “swap seat having ticked the “select all” by doing that you don’t lose your current seat do you whilst looking, I assume you can click back to keep your current seat, thought I’d check.

No you don’t lose your current seat. In fact it’s highlighted as a black spot on the seat map. Just click on the seat you want and the rest is straightforward.

[GetIntoEm]

Was easier getting oasis tickets. Bonkers.

On hold on the phone now

[Bfc]

I’ve been down twice and returned home, when I saw how long the queue was. Thinking I’d be stood waiting for at the very least an hour.
I’m going to return and hope there’s less of a queue. Is there a possibility the Club would extend the deadline until tomorrow, if they’ve not sorted out the people who are in the queue. No doubt some people will maybe finishing a 2pm shift and turning up and not expecting to see so many people. How many staff are dealing with the exchange seat enquiries.

[ClaretTony]

Was easier getting oasis tickets. Bonkers.

On hold on the phone now

So they have finally switched the phones on

[Walt]

I spoke to someone yesterday who had auto renewed 6 Season Tickets, the problem was the two child tickets had changed to adult full price.

Same here for my Son's ticket.

[GetIntoEm]

So they have finally switched the phones on

Seems that way, been on hold for half hour so far

[GetIntoEm]

Has anyone seen Russell balls down there? Id like to ask him about it all

[ClaretTony]

Has anyone seen Russell balls down there? Id like to ask him about it all

That would be a shock if he’d turned up - he’s usually well out of the way when there are supporter issues

[fidelcastro]

That would be a shock if he’d turned up - he’s usually well out of the way when there are supporter issues

What's his job title again?

[ClaretTony]

What's his job title again?

Director of Fan Experience having previously been Head of Matchday Operations