Liverpool game - Claiming tickets and ground entry

[jrgbfc]

What isn’t clear with the F&F option is if it’s all or nothing. I.e. is it possible some in the group will get tickets and others not or will all get tickets or none get tickets?

The way I read it is you'll be either successful or unsuccessful as a whole group. But who knows

[Spijed]

They simply can't split up family groups for safety reasons, so if everyone in group has applied it will have to be all or nothing.

[strayclaret]

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Right who’s my 73 friends . I don’t have more than 4. Perhaps the other 69 are Scousers. I think I’ve lost the plot

[Sean Dyche's Watch]

Just a thought.... do you have to give authorisation be added to someone else's friends and family list?

I'm wondering if that's why some people are struggling to enter the ballot - someone else has entered them as part of their application?

As far as I am aware, you only need to know someone's surname, clarets number and post code to add them to your friends and family list.

[Leisure]

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Right who’s my 73 friends . I don’t have more than 4. Perhaps the other 69 are Scousers. I think I’ve lost the plot

You're lucky, it said I'd got 78!

[bobinho]

yes... cheers targetman... i meant i was spectacularly wrong.

[Leisure]

Just a thought.... do you have to give authorisation be added to someone else's friends and family list?

I'm wondering if that's why some people are struggling to enter the ballot - someone else has entered them as part of their application?

As far as I am aware, you only need to know someone's surname, clarets number and post code to add them to your friends and family list.

Under the system now you can both add someone to your F and F and add yourself to theirs but you need to know the details as above. I really don't see a problem with that, as why would anyone give those details to someone else if they didn't want that person to add them!

[strayclaret]

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Right who’s my 73 friends . I don’t have more than 4. Perhaps the other 69 are Scousers. I think I’ve lost the plot

Assuming I win the other 73 will be on sale at £100 each.
Please let me have your details and I’ll start a waiting list

[Leisure]

They simply can't split up family groups for safety reasons, so if everyone in group has applied it will have to be all or nothing.

But those in your F and F don't need to actually be your family.

[Leisure]

The way I read it is you'll be either successful or unsuccessful as a whole group. But who knows

That's correct.

[Leisure]

As i suspected.... spectacularly wrong.

I'm not surprised by that Bob!

[Local cricketer]

I tell you what Leisure when all this is finished il be nominating you for a New Years Honour

[Leisure]

I tell you what Leisure when all this is finished il be nominating you for a New Years Honour

A crate of real ale instead, please!

[jedi_master]

My only hope is that all of those people that have lots of people on their F and F list (and vice versa) only get ONE entry themselves, and are not ballotted repeatedly by being lucky enough to be on lots of different peoples F and F lists who have also done an application and so on, and so on...!!!!

It should be one entry only per Clarets Number, regardless of who’s list you are on.

[Rileybobs]

Interested to see what the demand will be for this. I suspect that the majority of people entering the ballot will get a ticket.

[cricketfieldclarets]

Just gone in and entered for 3 tickets and then got this message -


In order to purchase your selected product, Liverpool FC-Ballot Application, other products need to have been processed to meet the eligibility criteria. You must have Season Ticket 2021-2022. You will need to reallocate these items to another customer and update your basket.
Product Liverpool FC-Ballot Application can only be purchased once logged-in.
A maximum of 1 tickets for Liverpool FC-Ballot Application can be purchased. Customer currently has 78 currently purchased or booked for Liverpool FC-Ballot Application.

Don't know where the 78 currently purchased has come from??????

Sounds about 62 tickets short for you Pete?

[cricketfieldclarets]

What isn’t clear with the F&F option is if it’s all or nothing. I.e. is it possible some in the group will get tickets and others not or will all get tickets or none get tickets?

Think it’s all or none how I read it

[Bosscat]

Application for Ballot entered (ticket for Bro and myself using F&F) a tad convoluted but reasonably easy to negotiate... fingers crossed

[northeastclaret]

In hindsight they should have just made it first come first served , that would have led to some fun to watch on this thread

[Leisure]

Sounds about 62 tickets short for you Pete?

Correct.

[Leisure]

My only hope is that all of those people that have lots of people on their F and F list (and vice versa) only get ONE entry themselves, and are not ballotted repeatedly by being lucky enough to be on lots of different peoples F and F lists who have also done an application and so on, and so on...!!!!

It should be one entry only per Clarets Number, regardless of who’s list you are on.

It is only 1 per Clarets number, irrespective of how many Fand F someone is in.

[Bosscat]

Y

[strayclaret]

Well that’s me done, it now says my accounts frozen

[ayrshireclaret83]

Just managed to get me and the wife in the ballot

Fingers crossed

[ayrshireclaret83]

It is only 1 per Clarets number, irrespective of how many Fand F someone is in.

No you need to go down and choose the people on your friends and family from the drop down menus

[Rileybobs]

Y

You never told us you were in Spandau Ballet, boss.

Good job hiding your particulars though

[Leisure]

No you need to go down and choose the people on your friends and family from the drop down menus

Correct but each ST holder can only apply for 1 ticket per person, irrespective of how many different F and F that person is on. ie if you're on 3 different F and F you can only apply for a ticket from 1 of them.

[steve1264b]

Update; i have 2 season tickets against my new clarets number so the daughter isn't registered as a season ticket holder(i think).

Where is the season ticket office located these days and is it open on Monday?

[Sean Dyche's Watch]

So someone can apply for a ticket in your name without your knowledge or consent, if you are on their friends and family list?

[strayclaret]

Just had an email confirming my purchase that’s 74 at say £30, because I am an old man £2,220 debited from my account.
Thanks BFC

[Rileybobs]

So someone can apply for a ticket in your name without your knowledge or consent, if you are on their friends and family list?

I renewed by brother’s season ticket on my account which could have been done without his knowledge or consent. It didn’t seem right.

[alki claret]

Problem logging on .. system wont let me create an account because saying that an account is already set up for my email-id but when try to use that email-id to re-set my password it says that it doesn't recognise the email-id .. anybody encountering a similar problem

[alki claret]

Don't know the answer to this problem but a quick call to the ticket office and they have entered me into the ballot ... sorted

[ayrshireclaret83]

Correct but each ST holder can only apply for 1 ticket per person, irrespective of how many different F and F that person is on. ie if you're on 3 different F and F you can only apply for a ticket from 1 of them.

I have applied for me and my wife

Obviously she cannot log on and do the same as we would be in the ballot twice

[Leisure]

So someone can apply for a ticket in your name without your knowledge or consent, if you are on their friends and family list?

But you must have given them your details for you to be in their F and F.

[martin_p]

Think it’s all or none how I read it

Thanks for all the answers, I must’ve missed that bit.

[Leisure]

Info from the club for those either getting messages about multiple applications or struggling to login -

Yes we are aware of this issue – its with the support team looking for a fix.
Please direct them to complete the SSO support form on the ballot story (half way down) and they will be replied to in turn – and if they do that they will be entered into the ballot manually if they are eligible. If its not fixed before the ballot deadline – which im sure it will – they will be entered manually by us.

[Bosscat]

You never told us you were in Spandau Ballet, boss.

Good job hiding your particulars though

Not me...

When my Stepson got wed up in Guisborough I booked us into the Hotel (with my Bro as lead name on the Booking)... when we checked in there were a few disappointed ladies on reception thinking Spandau Ballet were checking in

[jedi_master]

It is only 1 per Clarets number, irrespective of how many Fand F someone is in.

Cheers Leisure! Good to know.

Get this man a job at the club please Mr Pace!

[wilks_bfc]

It may be a “complex” process for some, but at least it’s free

Spurs fans are having to pay £60 to attend their game

[Bosscat]

It may be a “complex” process for some, but at least it’s free

Spurs fans are having to pay £60 to attend their game

just seen that wilks... Spurs are robbing b'stards

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[Joe14]

After trying to link family members and change passwords numerous time I phoned up. Whoever has thought up this process needs shooting. I have used the website before and it works perfectly. Then try again and it doesn’t recognise my password or Clarets number. So frustrating.

Anyway the phone was answered quickly and with 60 seconds I was in the ballet. The lady who answered was very helpful but sounded exasperated at the website. She said there was call after call after call of exactly the same problems. It’s a shame in this day and age that the website is not up to scratch thus putting unnecessary pressure on a few office staff.

[Sean Dyche's Watch]

I was in the ballet.

You've got more than you bargained for there pal, you only wanted an opportunity to be at Turf Moor in a few days' time....

If you do get a ticket, you need to turn up in a tutu.....

[Bosscat]

Anyway the phone was answered quickly and with 60 seconds I was in the ballet.

Are you Billy Eliot

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[djemba-djemba]

It may be a “complex” process for some, but at least it’s free

Spurs fans are having to pay £60 to attend their game

Softening up the fans a bit ready for when they say there’s no money to spend in the summer.

[Joe14]

You've got more than you bargained for there pal, you only wanted an opportunity to be at Turf Moor in a few days' time....

If you do get a ticket, you need to turn up in a tutu.....

I should have listened at school I knew a GCSE grade B was never going to be enough

[claretblue]

season ticket holder paid-up to 20/21
as my friends and family had been removed (without informing me) I tried to update them today to allow me to enter all 3 of us for ticket ballot.

I'm now 'frozen-out' and cant evn enter just myself in ballot as computor says 'NO'

as I've had no reply to my 2 earlier emails what chance of a reply before Friday 14th?

screen info states following:

'...Not Found
Your session will last 30 minutes.

We have had to temporarily disable new registrations. If you need to contact any of the following departments please use the contact details below. We apologise for any inconvenience.

Ticket Office on 01282 446800 option 2, or email ticketoffice@burnleyfc.com for ticket enquiries.

Or Our Club Shop number on 01282 700016, or email claretsstore@burnleyfc.com for Clarets Store and online order enquiries.

The following page has not been found:..'

UTC

[Leisure]

season ticket holder paid-up to 20/21
as my friends and family had been removed (without informing me) I tried to update them today to allow me to enter all 3 of us for ticket ballot.

I'm now 'frozen-out' and cant evn enter just myself in ballot as computor says 'NO'

as I've had no reply to my 2 earlier emails what chance of a reply before Friday 14th?

screen info states following:

'...Not Found
Your session will last 30 minutes.

We have had to temporarily disable new registrations. If you need to contact any of the following departments please use the contact details below. We apologise for any inconvenience.

Ticket Office on 01282 446800 option 2, or email ticketoffice@burnleyfc.com for ticket enquiries.

Or Our Club Shop number on 01282 700016, or email claretsstore@burnleyfc.com for Clarets Store and online order enquiries.

The following page has not been found:..'

UTC

Try using the SSO Support Form which can be found on the article on the club website.

[PaintYorkClaretnBlue]

season ticket holder paid-up to 20/21
as my friends and family had been removed (without informing me) I tried to update them today to allow me to enter all 3 of us for ticket ballot.

I'm now 'frozen-out' and cant evn enter just myself in ballot as computor says 'NO'

as I've had no reply to my 2 earlier emails what chance of a reply before Friday 14th?

screen info states following:

'...Not Found
Your session will last 30 minutes.

We have had to temporarily disable new registrations. If you need to contact any of the following departments please use the contact details below. We apologise for any inconvenience.

Ticket Office on 01282 446800 option 2, or email ticketoffice@burnleyfc.com for ticket enquiries.

Or Our Club Shop number on 01282 700016, or email claretsstore@burnleyfc.com for Clarets Store and online order enquiries.

The following page has not been found:..'

UTC

Call them, they’ll sort it.

[Leisure]

The club's IT/website people have a hell of a lot to answer for! Probably hiding behind their screens and the unfortunate Ticket Office staff continually having to bail them out! The club really do need to get the ticketing site sorted out!