Loyalty Points

[AGENT_CLARET]

I got the x2 20 points on each season ticket I used for the Sunderland tickets but when I bought x2 extra Tickets for the home game v B@stards to go with my season ticket and I bought them using one season ticket I thought I would of been given 10 points per ticket totalling 20 points but I only received 10 points in total for two tickets is that right

[ClaretTony]

I got the x2 20 points on each season ticket I used for the Sunderland tickets but when I bought x2 extra Tickets for the home game v B@stards to go with my season ticket and I bought them using one season ticket I thought I would of been given 10 points per ticket totalling 20 points but I only received 10 points in total for two tickets is that right

If you buy home tickets, which I never do, I believe you can only get the 10 points once.

[chipbutty]

Why not?

If you'd worked somewhere for 20 years and your colleague had worked there for 1 year, then redundancies were announced, would you be happy if you both received the same redundancy payment?

[chipbutty]

Anyway it is what it is!
How many points have we all ended up with?
I've got 2750

[D8BFC]

Did anyone come up with a solution on when / how to get their points added for the Luton game? I've had none added to my account for either Luton or Sunderland yet

[IanMcL]

If you'd worked somewhere for 20 years and your colleague had worked there for 1 year, then redundancies were announced, would you be happy if you both received the same redundancy payment?

This is about going to football matches! Those who are going to more matches, in the last years, are the current 'keenest sipporters'. They deserve to outscore someone who went to the odd away match 20 years ago

As ST holders, we have out priority for our home seat and more often than not can get an away ticket. Why should home longevity be a reason to push out those who are going to home and more away, at present?

You are suggesting that 20 years ST. Wants to attend 1 big away match. Claims ticket.

Regular home and away fan, who has attended every match in the season and many in the previous seasons, misses out, to make way for such a person? Nah.

[Row x]

This is about going to football matches! Those who are going to more matches, in the last years, are the current 'keenest sipporters'. They deserve to outscore someone who went to the odd away match 20 years ago

As ST holders, we have out priority for our home seat and more often than not can get an away ticket. Why should home longevity be a reason to push out those who are going to home and more away, at present?

You are suggesting that 20 years ST. Wants to attend 1 big away match. Claims ticket.

Regular home and away fan, who has attended every match in the season and many in the previous seasons, misses out, to make way for such a person? Nah.

Perhaps change the name from loyalty
I've been very loyal since 1968, but don't go to as many away games as I used to, I'll be OK this season, but will probably be under 2k next season, in a few seasons I'll have the same benefits as someone who got a season ticket for the first time 5 years ago. I could let someone use my clarets number for all away games, just to remain a loyal supporter

[IanMcL]

Perhaps change the name from loyalty
I've been very loyal since 1968, but don't go to as many away games as I used to, I'll be OK this season, but will probably be under 2k next season, in a few seasons I'll have the same benefits as someone who got a season ticket for the first time 5 years ago. I could let someone use my clarets number for all away games, just to remain a loyal supporter

I have been attending matches since 1969. Away matches living in the south of England. All OK until a big match or a bit of success. Then it is a case of going and hoping to acquire a ticket on the day.

I call that loyalty with no points because at 10 points a match, they were worthless.

I have been a season ticket holder for 9 years, since the death of my wife, plus away matches, until recent times, when having to stand up to see is a real pain. Now only occasional away matches, as I am in Scotland, usually.

Like you, my 'edge' on others will fidappear in time. No issues, simply because their attendance record for away matches will be greater than mine.

Good luck to them.

[colner]

Just checked my loyalty points and its not been adjusted for the Luton match,do the club update the loyalty points at the end of the season rather than on a match to match basis does anyone know?

[pistol]

Seems to be some discrepancy as to when points awarded for luton

Some already have them, some still waiting

[Leisure]

Just checked my loyalty points and its not been adjusted for the Luton match,do the club update the loyalty points at the end of the season rather than on a match to match basis does anyone know?

Previously the points have been added as soon as you purchase a ticket but for Luton I understand that they were going to be added after the game. I purchased a home ticket for a future game and the 10 points were added straight away.

[Leisure]

Bump.

[Bosscat]

Bump.

My points have changed yet again but at least they now align on the ticketing sight and the app

[Leisure]

My points have changed yet again but at least they now align on the ticketing sight and the app

My points on the app are still the same as before they removed 2018/19.

[Bosscat]

My points on the app are still the same as before they removed 2018/19.

Mine were but they changed when I looked at purchasing tickets for the BFC womens matches at TM

[JohnMac]

Mine are now called Ponts

[Jimmymaccer]

Still not added for Luton tickets……………

[IanMcL]

Just stumbled on my loyalty points. 2060.
Think some have been stolen!

Not sure what I had before. Will go down over time, as my away visits decline.

[CS24]

Still not added for Luton tickets……………

Got this in an email from the ticket office:

The tickets need to be manually added by a member of our team and due to the large volume of missing season tickets we have not had chance to add them. It is our priority to do this next week.

[Leisure]

Just stumbled on my loyalty points. 2060.
Think some have been stolen!

Not sure what I had before. Will go down over time, as my away visits decline.

How many did you have before they removed the 2018/19 points?

[IanMcL]

How many did you have before they removed the 2018/19 points?

I can't remember but it was more than nearly everyone.

[Leisure]

I can't remember but it was more than nearly everyone.

Don't think so, especially if you can't even remember how many you had!

[IanMcL]

Don't think so, especially if you can't even remember how many you had!

I remember it was right up there in the group with first dibs etc. I had good nos of away points as well as all the season tickets.

[Leisure]

I remember it was right up there in the group with first dibs etc. I had good nos of away points as well as all the season tickets.

But that group was only 2000+.

[IanMcL]

But that group was only 2000+.

Well whatever the numbers being quoted by some at the time, I appeared to be right up there, for a change!

[Jjjack]

Just been on my ticketing account to check something and I've been given +10 for the Cardiff City game unsure why as I've already had the 350 for the season ticket this year.

[Leisure]

Just been on my ticketing account to check something and I've been given +10 for the Cardiff City game unsure why as I've already had the 350 for the season ticket this year.

Did you have to download your match ticket?

[ClaretTony]

I can't remember but it was more than nearly everyone.

If you go on the old ticketing system you can still see the number of points you had before 2018/19 was removed.

[IanMcL]

My loyalty points seem odd. How does this match up with others?

The explanation states 350 loyalty points awarded for this season (ST) purchase. 350 per season for the previous 5 seasons and 20 points for an away match attendance.

So 6 x 350 = 2100
Plus any away matches at 20 points.
I have been a season ticket holder since my wife died, 9 years ago. So qualify for the 6 years.

I appear to have 90 points for away matches. No longer any record of these. Looks like the old 10 points pet match. Not an issue. Although I have attended Newcastle last season Shrewsbury, Salford from memory all new grounds.

So 6 x 350 = 2100 plus 90 = 2190

And yet...

Loyalty Points
You have +90 loyalty points awarded manually for Season 2019/20 Adjust

Fri 12 July 2024, 09:01

Loyalty Points
You have +350 loyalty points awarded manually for Season Ticket 2019/20

Thu 4 July 2024, 14:45

Loyalty Points
You have +1620 loyalty points awarded manually for Initial Import

Fri 28 June 2024, 15:33

TOTAL 2060

[ClaretTony]

I appear to have 90 points for away matches. No longer any record of these.

Yes there is a record. As from my previous post, you can go through your purchase history on the old site at

https://tickets.burnleyfc.com/

[IanMcL]

Yes there is a record. As from my previous post, you can go through your purchase history on the old site at

https://tickets.burnleyfc.com/

Over 40 cup and away matches in addition to the 6 season tickets.

[wilks_bfc]

Got this in an email from the ticket office:

The tickets need to be manually added by a member of our team and due to the large volume of missing season tickets we have not had chance to add them. It is our priority to do this next week.

Are they saying there they have to manually do the corrections or that they are manually adding the points for all transactions? (It honestly wouldn’t surprise me if it was the latter)

[Jjjack]

Did you have to download your match ticket?

Yes.

[Leisure]

Yes.

For some reason the system is giving 10 points when you do that!

[Leisure]

My loyalty points seem odd. How does this match up with others?

The explanation states 350 loyalty points awarded for this season (ST) purchase. 350 per season for the previous 5 seasons and 20 points for an away match attendance.

So 6 x 350 = 2100
Plus any away matches at 20 points.
I have been a season ticket holder since my wife died, 9 years ago. So qualify for the 6 years.

I appear to have 90 points for away matches. No longer any record of these. Looks like the old 10 points pet match. Not an issue. Although I have attended Newcastle last season Shrewsbury, Salford from memory all new grounds.

So 6 x 350 = 2100 plus 90 = 2190

And yet...

Loyalty Points
You have +90 loyalty points awarded manually for Season 2019/20 Adjust

Fri 12 July 2024, 09:01

Loyalty Points
You have +350 loyalty points awarded manually for Season Ticket 2019/20

Thu 4 July 2024, 14:45

Loyalty Points
You have +1620 loyalty points awarded manually for Initial Import

Fri 28 June 2024, 15:33

TOTAL 2060

Season tickets are only for 5 years, as we had a season out with COVID.

[ClaretTony]

Over 40 cup and away matches in addition to the 6 season tickets.

You can only have five qualifying season tickets - 2019/20, 2021/22, 2022/23, 2023/24 & 2024/25

[Jjjack]

For some reason the system is giving 10 points when you do that!

I'll keep doing that then until they fix it.

[IanMcL]

You can only have five qualifying season tickets - 2019/20, 2021/22, 2022/23, 2023/24 & 2024/25

Loyalty points are accrued through purchasing tickets. 350 points are awarded for the purchase of a season ticket, 10 points for a home match ticket and 20 points for an away ticket.

Loyalty points are valid for the current season and the previous 5 seasons. So, for the 2024/25 season, loyalty points will have been accrued from the 2019/20 season onwards.

Very confusing!

[Leisure]

Loyalty points are accrued through purchasing tickets. 350 points are awarded for the purchase of a season ticket, 10 points for a home match ticket and 20 points for an away ticket.

Loyalty points are valid for the current season and the previous 5 seasons. So, for the 2024/25 season, loyalty points will have been accrued from the 2019/20 season onwards.

Very confusing!

Not confusing! In one of those 5 years there were no ST points awarded as it was a COVID year, so no spectators/no season ticket/no points.

[ClaretTony]

Loyalty points are accrued through purchasing tickets. 350 points are awarded for the purchase of a season ticket, 10 points for a home match ticket and 20 points for an away ticket.

Loyalty points are valid for the current season and the previous 5 seasons. So, for the 2024/25 season, loyalty points will have been accrued from the 2019/20 season onwards.

Very confusing!

Not confusing at all if you understand that the 2020/21 season was played behind closed doors.

I’ve given you the link to check everything.

[Quickenthetempo]

Away tickets have only been counted at 20 points since last season Ian.

[HuncoatClaret]

Just got my Luton points this afternoon.

[ClaretTony]

Just got my Luton points this afternoon.

Just checked, mine have gone on. Noticed no points again for Leeds.

[Jimmymaccer]

Mine added also which takes me to 2010 but won’t let me buy Leeds tickets……..though I will get them tomorrow……..

Hopefully.

[Claret Till I Die]

Leeds points added tonight

[ClaretTony]

Just got my Luton points this afternoon.

I got mine earlier today and my Leeds points at 9:20 tonight