Season tickets getting sent to wrong address

[clarethomer]

My understanding is that before the Data Commissioner will review any complaints you have to make a complaint to the company’s DPO. They then have 30 days to investigate / respond. After that point the data commissioner will look at it if you want to make a complaint to them.

I’ve put on this thread above what the correct email address if for the DPO at Burnley FC.

That's correct - you do need to complain first i believe. You can put your complaint into anyone at the club though - doesn't have to be the DPO. If you have put their address - great as that will likely mean it gets to the right person more quickly.

[Milltown1882]

My season ticket went to an address I've not lived at for five years and my partners hasn't arrived at all

Ticket office staff were really helpful and have to go and pick up a reprinted ticket tomorrow before kick off but it's not exactly ideal when you live 120 miles away. Poor show all around.