blackbulllad wrote: ↑Thu May 01, 2025 1:34 am
Curious though, during your time working with the regulator, did any bank actually come close to being pushed to reduce fees or margins? Or was it all just smoke and mirrors from the start?
Banks have had to reduce a whole range of fees, interest rates and the way they charge in both retail and business banking. The last 20 or 25 years has been pretty much a constant treadmill of review after review with the regulator around fairer and more transparent charges. It’s cost the banks tens of billions - and a bulk of this is in the cost of making those changes (to IT systems, changing literature / websites, communication to customers etc.
Some of the biggest beneficiaries of all this work are the big 4 consultancy firms who spend years leading these projects on behalf of the regulator and they bring in teams of their people to spend years in each of the banks.
Whether the impact of all these changes have been noticed by most ordinary customers or not is debatable. There’s millions of customers who will have been impacted by PPI, the packaged accounts review, the way overdrafts are charged etc and they will have benefited financially (whether they have noticed or not !!)
Business customers will probably have noticed the changes even less - partly because businesses have such a massive variation in type….from one man bands to multi nationals employing thousands of people. There is also a big variation between the banks in what they charge businesses unlike the little difference that exists in the personal market between current accounts. So it’s definitely worth shopping round.
One of the biggest things that banks have some now still managed to get away with in terms of business accounts is the charges many of the banks still make for automated credits and debits going into a business accounts. We know now that these make up the vast bulk of all transactions with the significant reductions in cash, cheques etc. The cost of processing these transactions is extremely low and those running their own businesses will know that they can be charged 25p or more for these transactions. It’s incredible that this area has not been regulated and banks told they need to charge for these relative to the cost….in fact in reality they should be free (up to a certain volume at least)