Season tickets

ClaretTony · Post by **ClaretTony** » Tue May 06, 2025 5:03 pm

bigdavethemaddog wrote: ↑
Tue May 06, 2025 5:01 pm
can you still buy new season tickets via direct debit?

Only one month missed so far. Shouldn't see why not.

dougcollins · Post by **dougcollins** » Tue May 06, 2025 5:03 pm

Are we getting new plastic tickets?

I wonder where they'll send them this time?

ClaretTony · Post by **ClaretTony** » Tue May 06, 2025 5:05 pm

dougcollins wrote: ↑
Tue May 06, 2025 5:03 pm
Are we getting new plastic tickets?

I wonder where they'll send them this time?

I was told so - I'm lucky I guess, mine arrived where it should do, and even luckier, it was on time.

Quickenthetempo · Post by **Quickenthetempo** » Tue May 06, 2025 5:35 pm

dougcollins wrote: ↑
Tue May 06, 2025 5:03 pm
Are we getting new plastic tickets?

I wonder where they'll send them this time?

I've seen other clubs online charging up to 50 quid for plastic ST cards as they try and force through digital tickets.

Murger · Post by **Murger** » Fri May 09, 2025 7:00 am

Has anybody’s incorrect direct debit been amended yet? I might give the TO a bell later on.

Claret Till I Die · Post by **Claret Till I Die** » Fri May 09, 2025 7:24 am

Murger wrote: ↑
Fri May 09, 2025 7:00 am
Has anybody’s incorrect direct debit been amended yet? I might give the TO a bell later on.

I had the following email on Monday:

: Screenshot_20250509_072205_Yahoo Mail.jpg (105.83 KiB) Viewed 4702 times

Not heard anything else as of yet though

Murger · Post by **Murger** » Fri May 09, 2025 7:26 am

Claret Till I Die wrote: ↑
Fri May 09, 2025 7:24 am
I had the following email on Monday:

Screenshot_20250509_072205_Yahoo Mail.jpg

Not heard anything else as of yet though

Cheers CTID. Probs best waiting til sometime next week then.

Jaydee · Post by **Jaydee** » Fri May 09, 2025 8:17 am

I’m in the same boat. Was going to ring today since I’ve heard nothing- no email. I rang last week and was told 5 days. It’s not very encouraging.

Claret-in-cleveleys · Post by **Claret-in-cleveleys** » Fri May 09, 2025 8:59 am

We have 4 season tickets and had never ending problems since we changed an adult for an u12 ticket last season.

Firstly despite informing them within the renewal time period the first dd payment came out for the adult price. Took 10-20 emails, 4/5 calls to sort out and change to a u12 ticket. They deducted the first payment from the cost of an u12 ticket and then split the balance over the dd duration so it would auto renew...found out that ticket hadnt renewed automatically, went in to the office and was told no bank details were attached to the account so they took them again. Couple weeks later checked with the ticket office and was told it had been sold to another person.

Luckily they could reallocate said person nearby and took all the details again (got a confirmation this time). Checked payements and all other dd have gone out apart from 1 u12...

It's been a nightmare since they started using ticketmaster...

jdrobbo · Post by **jdrobbo** » Fri May 09, 2025 9:24 am

Claret Till I Die wrote: ↑
Fri May 09, 2025 7:24 am
I had the following email on Monday:

Screenshot_20250509_072205_Yahoo Mail.jpg

Not heard anything else as of yet though

I thought your name was Craig

Claret Till I Die · Post by **Claret Till I Die** » Fri May 09, 2025 9:39 am

jdrobbo wrote: ↑
Fri May 09, 2025 9:24 am
I thought your name was Craig

That's my email name, ala you signing off with John when we all know that you're called Brad really.

Leisure · Post by **Leisure** » Fri May 09, 2025 10:58 am

Claret-in-cleveleys wrote: ↑
Fri May 09, 2025 8:59 am

It's been a nightmare since they started using ticketmaster...

It certainly has and not looking forward to most of the games next season being digital!! I noticed that Sunderland fans were having problems purchasing play-offs tickets, as their ticketing platform wouldn't take payments. Guess who they use! Yeap, Ticketmaster!

Fez · Post by **Fez** » Fri May 09, 2025 3:42 pm

I had to purchase 4 tickets up front as there was no option of DD, and as I was purchasing late (5 weeks ago) I didn't want to run the risk of losing 4 seats together.

What I was shocked at though, was that I had to purchase an under 11s ticket for a 4 year old (aged 3 currently).

I'm yet to receive any confirmation from Burnley FC, only a confirmation from Ticket Master (attached).

Row x · Post by **Row x** » Fri May 09, 2025 3:57 pm

Fez wrote: ↑
Fri May 09, 2025 3:42 pm
I had to purchase 4 tickets up front as there was no option of DD, and as I was purchasing late (5 weeks ago) I didn't want to run the risk of losing 4 seats together.

What I was shocked at though, was that I had to purchase an under 11s ticket for a 4 year old (aged 3 currently).

I'm yet to receive any confirmation from Burnley FC, only a confirmation from Ticket Master (attached).

What address did the email come from?
It actually says "thanks from Burnley football club"

Fez · Post by **Fez** » Fri May 09, 2025 4:08 pm

Row x wrote: ↑
Fri May 09, 2025 3:57 pm
What address did the email come from?
It actually says "thanks from Burnley football club"

Ticketmaster.co.uk

Im not worried, I'm sure it will be fine.

Row x · Post by **Row x** » Fri May 09, 2025 4:21 pm

Fez wrote: ↑
Fri May 09, 2025 4:08 pm
Ticketmaster.co.uk

Im not worried, I'm sure it will be fine.

I've just checked the confirmation I received when I paid up front for our tickets
It came from that address, but had a claret banner at the top with "we are Burnley" and the thanks at the bottom, so I'd suggest you'll be fine, and that is your confirmation.

Fez · Post by **Fez** » Fri May 09, 2025 4:39 pm

Row x wrote: ↑
Fri May 09, 2025 4:21 pm
I've just checked the confirmation I received when I paid up front for our tickets
It came from that address, but had a claret banner at the top with "we are Burnley" and the thanks at the bottom, so I'd suggest you'll be fine, and that is your confirmation.

Thanks mate

Claret Till I Die · Post by **Claret Till I Die** » Mon May 12, 2025 3:17 pm

Claret Till I Die wrote: ↑
Fri May 09, 2025 7:24 am
I had the following email on Monday:

Screenshot_20250509_072205_Yahoo Mail.jpg

Not heard anything else as of yet though

Anyone heard anything else from the TO yet?

Quickenthetempo · Post by **Quickenthetempo** » Mon May 12, 2025 3:24 pm

Claret Till I Die wrote: ↑
Mon May 12, 2025 3:17 pm
Anyone heard anything else from the TO yet?

They're all in Vegas.

Claret Till I Die · Post by **Claret Till I Die** » Mon May 12, 2025 3:27 pm

Ticket office might as well have been for most of the season....

Murger · Post by **Murger** » Mon May 12, 2025 6:13 pm

Claret Till I Die wrote: ↑
Mon May 12, 2025 3:17 pm
Anyone heard anything else from the TO yet?

Nope. It’s been 10 days since I’ve rung them. Might give it another whirl tomorrow.

dsr · Post by **dsr** » Mon May 12, 2025 6:18 pm

Quickenthetempo wrote: ↑
Mon May 12, 2025 3:24 pm
They're all in Vegas.

What goes in Vegas, stays in Vegas - and that includes your season tickets ...

Quickenthetempo · Post by **Quickenthetempo** » Mon May 12, 2025 7:12 pm

I had to laugh at someone tweeting about the club being hypocritical.
They have been telling us to visit Detroit for the last 2 years and then they all go to Vegas.

claretdj · Post by **claretdj** » Tue May 13, 2025 2:41 pm

Only 1 payment taken on our 2 season tickets on the 1st may. I have emailed the club this morning on the other non taken payment, got a reply that they are aware & are waiting on the dd file from the banks & then they will be back in touch to let me know how its going to get sorted? Whether the payment comes out at some point this month or they take double on the 1st June remains open.

Hopefully all is good soon.

ŽižkovClaret · Post by **ŽižkovClaret** » Tue May 13, 2025 3:07 pm

I was p*****d when we went up and so went to buy my pal a ST near me and it only gave me annual card option.

Still, only money aint it?

claretsforever · Post by **claretsforever** » Fri May 16, 2025 7:56 pm

I got an reply from ticket office today when I sent email about update of only taking 1 out of my 3 direct debits out. They said they got info back from bank about mine which show all mine wernt took out and they know the reason for it and they put steps in place so they all took out in future months. Regarding the payment that been missed this month they ask me to ring up or go down ticket office and pay it.

Murger · Post by **Murger** » Fri May 16, 2025 8:19 pm

At least you got a reply. I can’t get an email back or someone to pick up the phone.

claretsforever · Post by **claretsforever** » Fri May 16, 2025 8:25 pm

I keep trying hopefully you get a reply or get thorough to them on phone

rincon · Post by **rincon** » Sat May 17, 2025 12:26 am

No payment gone out for mine yet.
My initial worry was that someone else may buy my seat, and when I first rang them, they couldn't say that hadn't happened.

After several phone calls, I've got the same response as others on this thread that, they are waiting for the 'payment file from the banking details'
I found this and sent it to them.
There has been a big cock up somewhere in how this is being handled and I'm not happy that when I rang again yesterday to query the progress of my payments, the receptionist was very blase in her response and didn't seem interested/
I've always found the club shop and ticket office very good to deal with, but if this is the way they are going, they need Alan to give them a kick up the arse.

Murger · Post by **Murger** » Sat May 17, 2025 12:43 am

I mean how long does it take to receive whatever from the bank? They’re just taking the **** at this point.

bigdavethemaddog · Post by **bigdavethemaddog** » Sat May 17, 2025 8:01 am

Murger wrote: ↑
Fri May 16, 2025 8:19 pm
At least you got a reply. I can’t get an email back or someone to pick up the phone.

ive usually got a reply via e-mail from the TO within the hour - guessing i must be the lucky one

Murger · Post by **Murger** » Tue May 20, 2025 1:57 pm

Emailed and rang again, no answer to either. Getting slightly worried my seat will be sold on tbh.

Claret Till I Die · Post by **Claret Till I Die** » Tue May 20, 2025 2:03 pm

Keep trying to ring. I did on Monday and paid this month's DD over the phone and was guaranteed that the next payment will come out on the 2nd June!

Murger · Post by **Murger** » Tue May 20, 2025 2:36 pm

Claret Till I Die wrote: ↑
Tue May 20, 2025 2:03 pm
Keep trying to ring. I did on Monday and paid this month's DD over the phone and was guaranteed that the next payment will come out on the 2nd June!

Cheers CTID. I’ll give them a bell, again.

Claret Till I Die · Post by **Claret Till I Die** » Tue May 20, 2025 2:48 pm

Murger wrote: ↑
Tue May 20, 2025 2:36 pm
Cheers CTID. I’ll give them a bell, again.

Good luck!!

claretsforever · Post by **claretsforever** » Tue May 20, 2025 4:35 pm

Yes I went and paid my missed direct debits payment at ticket office yesterday after getting email about it on fri after i emailed them about it and they say my direct debit will be fine next month

ŽižkovClaret · Post by **ŽižkovClaret** » Tue May 20, 2025 5:02 pm

New owners, new ticketing system, and still the only way to easily get owt done is to just "nip down to the ticket office"

*side eyes in foreign based Claret*

Dressinggown · Post by **Dressinggown** » Tue May 20, 2025 9:55 pm

Murger wrote: ↑
Tue May 20, 2025 1:57 pm
Emailed and rang again, no answer to either. Getting slightly worried my seat will be sold on tbh.

Tried to get my DD taken from a different account. Apparently not possible. Can't be arsed anymore.

claretdj · Post by **claretdj** » Tue May 20, 2025 11:23 pm

I'm still waiting also with the same issue, 1 payment was taken & 1 wasn't the club said they would be back in touch with me last week, I but still haven't heard anything as of yet.

Murger · Post by **Murger** » Wed May 21, 2025 5:56 am

Such bizarre opening times. 10-2 and shut on a Wednesday.

Claret Till I Die · Post by **Claret Till I Die** » Wed May 21, 2025 6:31 am

Murger wrote: ↑
Wed May 21, 2025 5:56 am
Such bizarre opening times. 10-2 and shut on a Wednesday.

Thats the front desk, there's still people available to answer the phones between 9&5

Murger · Post by **Murger** » Wed May 21, 2025 6:37 am

Claret Till I Die wrote: ↑
Wed May 21, 2025 6:31 am
Thats the front desk, there's still people available to answer the phones between 9&5

Ahhh excellent.

blatherwickstattoos · Post by **blatherwickstattoos** » Wed May 21, 2025 12:24 pm

They’ve charged me this months DD for an under 12’s ticket then though i automatically renewed for last seasons adult ticket.

Went down they said it should be sorted before they send out the season ticket cards

northwalesclaret · Post by **northwalesclaret** » Mon May 26, 2025 8:21 pm

I've purchased my first season ticket for the coming season, are they cards or only via the Burnley app as I've heard nothing to confirm my order bar the initial purchase confirmation.

Bosscat · Post by **Bosscat** » Mon May 26, 2025 8:22 pm

northwalesclaret wrote: ↑
Mon May 26, 2025 8:21 pm
I've purchased my first season ticket for the coming season, are they cards or only via the Burnley app as I've heard nothing to confirm my order bar the initial purchase confirmation.

Cards ...

dougcollins · Post by **dougcollins** » Mon May 26, 2025 10:25 pm

blatherwickstattoos wrote: ↑
Wed May 21, 2025 12:24 pm
They’ve charged me this months DD for an under 12’s ticket then though i automatically renewed for last seasons adult ticket.

Went down they said it should be sorted before they send out the season ticket cards

Sorry mate, you’ll never get away with an under 12 ticket!

blatherwickstattoos · Post by **blatherwickstattoos** » Mon May 26, 2025 10:39 pm

dougcollins wrote: ↑
Mon May 26, 2025 10:25 pm
Sorry mate, you’ll never get away with an under 12 ticket!

Be reyt after a shave

Leisure · Post by **Leisure** » Tue May 27, 2025 9:26 am

blatherwickstattoos wrote: ↑
Mon May 26, 2025 10:39 pm
Be reyt after a shave

And don't forget to wear short trousers and a school cap!

wilks_bfc · Post by **wilks_bfc** » Tue May 27, 2025 9:28 am

blatherwickstattoos wrote: ↑
Mon May 26, 2025 10:39 pm
Be reyt after a shave

You’ll have to cover those tattoos as well

Murger · Post by **Murger** » Sat May 31, 2025 11:35 am

So, they got back in touch about 10 days ago. Apparently they’ve set up my correct direct debit for the 2nd and can I pay last months missed payment. Excellent I thought, eventually it’s all sorted.
Hahaha. So in my upcoming direct debits, it’s still set up for the tenner and not the full 48.50. What a bloody carry on.