Cricket field stand

[Goliath]

If they do arrive by coach most of them have someone park their cars at the ground anyway for after the game.

Yes but this set up is for before the game so that the kids can congregate around the coach entrance. But in 6 months time there might not be a coach.
You might get players arriving in dribs and drabs with blacked out windows trying to avoid being spotted.

[Steve-Harpers-perm]

Yes but this set up is for before the game so that the kids can congregate around the coach entrance. But in 6 months time there might not be a coach.
You might get players arriving in dribs and drabs with blacked out windows trying to avoid being spotted.

How will we all cope if this happens. Really doesn’t bear thinking about.

[GetIntoEm]

As difficult as it is to hear, I'm not sure what else the club could do other than allocate people new seats, so at least wait to see where you get sat. If they'd have opened it up to requests on seats it would have been chaos also.

It's not ideal, but I'm sure it'll work out

[Transpennine]

As difficult as it is to hear, I'm not sure what else the club could do other than allocate people new seats, so at least wait to see where you get sat. If they'd have opened it up to requests on seats it would have been chaos also.

It's not ideal, but I'm sure it'll work out

They could have consulted with the key stakeholders for a start...

[GetIntoEm]

They could have consulted with the key stakeholders for a start...

And what would that have achieved?

[ksrclaret]

And what would that have achieved?

It would have given people the opportunity to ask questions and then receive reassurances or discuss alternatives.

And it’s also the correct thing to do with your paying customers.

[Goliath]

How will we all cope if this happens. Really doesn’t bear thinking about.

Right...it doesn't effect me either way. It's just they've made a big song and dance about something that could end in 6 months time. Pointing out a potential flaw in the plan is absolute reasonable and hardly the drama queenery you patronisingly alude to.

[Transpennine]

And what would that have achieved?

Off the top of my head:

Provided an opportunity for valid feedback and discussion.
Provided an opportunity to remove all of the uncertainty currently ongoing for those of us who will be affected.
Provided an opportunity for those affected to move seats/stands when purchasing their tickets.
Helped improve club/customer relations rather than make them worse.
Make customers really feel valued and part of the process of change.
Prevent the club from being viewed as duplicitous, every time it mentions 'fans are the most important part of the club' or whatever the current corporate-speak version of that is.

[Vegas Claret]

It would have given people the opportunity to ask questions and then receive reassurances or discuss alternatives.

And it’s also the correct thing to do with your paying customers.

Do Asda ask their customers when they change things around ? You are a customer to a business (and it's absolutely grim to even have to say it but that's the reality)

[taio]

And what would that have achieved?

May be supporters would have offered some good ideas, including suggestions for mitigating supporters' concerns.

[Chester Perry]

Do Asda ask their customers when they change things around ? You are a customer to a business (and it's absolutely grim to even have to say it but that's the reality)

As you well know - no business has the emotional gravity (loyalty) of a sports club, It is well documented that a key attraction of football in Europe and England is the religious nature of consumption for all things clubs - it is seen as something to exploit for personal benefit, not unlike faith is in the US and increasingly back over here.

[GetIntoEm]

Maybe the communications that's coming this week will explain all of that, so they didn't feel the need to. Like I've said in this post before, I empathise with people who it will affect, some people are naturally resistant to change.

There's no way the club could have asked all current tickets holders their opinion and satisfy everyone.

I'm sure it was never a discussion topic and was planned to do anyway, there was never going to be a vote, or a opportunity to veto it.

The FAB obviously knew about it, I'm sure we have some members here who are on that. The ones that show off that they've seen shirts and quick to post when there's something exciting going on. George pool is one isn't he?

Or are they hiding behind NDA

[ksrclaret]

Do Asda ask their customers when they change things around ? You are a customer to a business (and it's absolutely grim to even have to say it but that's the reality)

You’re way better than the supermarket comparison, Vegas.

I’m talking about a man with mobility issues who has barely missed a home game since 1969 who’s been told via social medial that he needs to move his carefully chosen seat to the other end of the stand. Asda moving the biscuits further away shouldn’t even warrant comparison.

[boyyanno]

Do Asda ask their customers when they change things around ? You are a customer to a business (and it's absolutely grim to even have to say it but that's the reality)

No. But then again Asda don't generally change a product whilst it's in my boot on the way home and already paid for.

The club had ample opportunity to consult/advise/downright tell the fans it's happening- but the fact they've taken people's money in good faith and then done so is pretty shameful.

Not a single poster on here would be happy if they were shunted into an area with a worse or different view, let alone possibly be separated from your groups because the seats don't align. The club didn't give those supporters who picked a spot in the stadium an informed choice and that's a disgrace in my opinion.

[Vegas Claret]

You’re way better than the supermarket comparison, Vegas.

I’m talking about a man with mobility issues who has barely missed a home game since 1969 who’s been told via social medial that he needs to move his carefully chosen seat to the other end of the stand.

Not seen that part of the chat, I'll go back and have a look.

[Conroy92]

I'll be honest, i think it's pretty rubbish if you sit in the far corner of the Longside and you now have to walk an additional 10 minutes back round the ground to get out. The club wanted to encourage people to stay for longer at games but has just given about 2000 people a reason to leave 5 minutes before the end of the game. I don't really give a toss about much of the other stuff. All strikes me as very expensive additions and I'm not really sure how many more supporters they think they can attract from Burnley and the surrounding area. These changes likely alienate a core group of supporters who want to remain in there specific seats along with a section who now have more challenges on exiting the ground and more difficulties as such with the match day experience. These could be elderly, disabled or a range of things.
If communicated well then maybe changes could be embraced, maybe there could have been some consultation with supporters groups who would have likely pointed at the access issue and some resolution found. Maybe thats a naive viewpoint.

[FeedTheArf]

Or are they hiding behind NDA

It’s not hiding behind anything. Legally they can’t say anything. It’s easy to do some FAB bashing but I have some sympathy for them when it comes to things like this.

[Roger1960]

Interesting that the club statement says “The first phase of the roll-out, which is subject to an ongoing planning approval process,” given that I can’t find any registered application on the BBC. Planning website. If they haven’t applied for it yet it will be the quickest consent in planning history to get the work done by the Sunderland game
I also agree with an earlier post that this strikes me as nothing more than trying to get fans to the ground earlier to spend more in the fan zone, not going to happen given their ridiculous prices , wonder what they will be this season

[Vegas Claret]

No. But then again Asda don't generally change a product whilst it's in my boot on the way home and already paid for.

The club had ample opportunity to consult/advise/downright tell the fans it's happening- but the fact they've taken people's money in good faith and then done so is pretty shameful.

Not a single poster on here would be happy if they were shunted into an area with a worse or different view, let alone possibly be separated from your groups because the seats don't align. The club didn't give those supporters who picked a spot in the stadium an informed choice and that's a disgrace in my opinion.

You've missed the point

Most business don't give a **** about customers and just do what they want without consultation.
I'll give you an example, my Mrs went somewhere yesterday on the strip that she pre-paid for. Once she got where she was going she found out things were being "refurbished" and the experience she expected wasn't what she got - no consultation, no prior notice - just found out on arrival. It's crap and I'm not condoning any of it, I'm in total agreement with you about how poor it is - just merely pointing out that most companies simply don't care anymore.

[Leisure]

Do Asda ask their customers when they change things around ? You are a customer to a business (and it's absolutely grim to even have to say it but that's the reality)

But you don't pay to go into Asda!

[ksrclaret]

You've missed the point

Most business don't give a **** about customers and just do what they want without consultation.
I'll give you an example, my Mrs went somewhere yesterday on the strip that she pre-paid for. Once she got where she was going she found out things were being "refurbished" and the experience she expected wasn't what she got - no consultation, no prior notice - just found out on arrival. It's crap and I'm not condoning any of it, I'm in total agreement with you about how poor it is - just merely pointing out that most companies simply don't care anymore.

You’re absolutely right there Vegas.

You’d hope that a football club with all that history and with a limited supporter base would be different but clearly not.

[Vegas Claret]

You’re absolutely right there Vegas.

You’d hope that a football club with all that history and with a limited supporter base would be different but clearly not.

Honestly, if you'd been to America in the 90's the level of customer service and attention to detail was off the scale, I'd argue the envy of the world. Nowadays you are lucky if you get a smile in some places, it seems society has just given up on being decent and giving a toss about anything let alone "customer experience".

I can see what the club are trying to do and some of it should be commended BUT the communication across the board is abysmal. It seems people are still having issues with ticketing, the club shop etc - these are all things I expected Pace (being American) would nail in his sleep. I don't know why it hasn't happened but the blame has to be put at his feet, he's in charge so the buck stops with him. I'm going to hazard a guess that him potting all the experienced staff played a big part......

[Vegas Claret]

But you don't pay to go into Asda!

you missed the point

[Somethingfishy]

Aside from the obvious (lack of communication to those affected, strange use of money with no discernible benefit, kicking the can down the road for long term stadium redevelopment…) my overriding reaction was incredulity at the barely GCSE level ‘renders’ produced for the concept art!

My daughter is doing GCSE Imedia and she just laughed at how poor it looked and said she would do a better job. It's quite frankly embarrassingly poor. Looks half-hearted and/or rushed.

[ksrclaret]

Honestly, if you'd been to America in the 90's the level of customer service and attention to detail was off the scale, I'd argue the envy of the world. Nowadays you are lucky if you get a smile in some places, it seems society has just given up on being decent and giving a toss about anything let alone "customer experience".

I can see what the club are trying to do and some of it should be commended BUT the communication across the board is abysmal. It seems people are still having issues with ticketing, the club shop etc - these are all things I expected Pace (being American) would nail in his sleep. I don't know why it hasn't happened but the blame has to be put at his feet, he's in charge so the buck stops with him. I'm going to hazard a guess that him potting all the experienced staff played a big part......

The communication has always had a lacklustre feel to it, but this news today feels different, more like a deliberate attempt to prevent any sort of discussion/ feedback in case it meant the plans couldn’t go ahead. It’s not sitting right for me and it all feels dishonest.

[ŽižkovClaret]

It’s not hiding behind anything. Legally they can’t say anything. It’s easy to do some FAB bashing but I have some sympathy for them when it comes to things like this.

The way the minutes are released looks more like a glorified agenda, and as a result it gives the impression that the FAB just sit there, eat the butties, pat themselves on the back, and rubber stamp.

Perhaps they might suggest more comprehensive minutes should be released, or scrap the whole thing.

The FAB is a requirement, is there really no requirement within those rules that the minutes should be accurate and more fullsome?

[aggi]

It's the manager who decides whether the players arrive by coach or they can just drive in individually.
So theoretically if Parker goes mid season and is replaced by a manager who doesn't make the players arrive by coach then that's those plans down the pan.

But we don't have a manager, we have a head coach. I'd imagine most coaches won't care enough about this to get into a battle with the owners to stop it. Particularly as all the big clubs go with the team all come in on a coach method.

[ŽižkovClaret]

Anyone seen much comment from the cricket club themselves?

[Vegas Claret]

The communication has always had a lacklustre feel to it, but this news today feels different, more like a deliberate attempt to prevent any sort of discussion/ feedback in case it meant the plans couldn’t go ahead. It’s not sitting right for me and it all feels dishonest.

like I said - grim

[GetIntoEm]

It’s not hiding behind anything. Legally they can’t say anything. It’s easy to do some FAB bashing but I have some sympathy for them when it comes to things like this.

Anybody worth their salt would stand down, if they don't have a say and can't put their opinion or the fans opinion across.

It's self important egotism. Pathetic

[FeedTheArf]

The way the minutes are released looks more like a glorified agenda, and as a result it gives the impression that the FAB just sit there, eat the butties, pat themselves on the back, and rubber stamp.

Perhaps they might suggest more comprehensive minutes should be released, or scrap the whole thing.

The FAB is a requirement, is there really no requirement within those rules that the minutes should be accurate and more fullsome?

The minutes are beyond poor. There is absolutely no mention of any discussion and I can’t believe that all of the FAB just sit there and say absolutely nothing. If anything the club are making the FAB look worse with these minutes.

Thought it was a cheap shot in the comms to include the section of the minutes as if to say “Look! We did ask them about it, promise!”

[jrgbfc]

Do the players still stay at Crow wood night before home games or was that a Kompany thing?

[miele-man]

These look like big changes , how are they going to manage this in time ? Have they already started ?

[Leisure]

you missed the point

How?

[Leisure]

Anyone seen much comment from the cricket club themselves?

About what?

[gawthorpe_view]

What exactly is the ‘work’ thats being done ?

Iv heard rumours that they are swapping the home and away fans round and moving the tunnel to the Bob Lord/CFS corner.

Bumped, credit where it's due, roundly derided by some but spot on it seems.

[claret wizard]

The FAB are useless bottle jobs, if they can't communicate this out earlier then what is the point of them? Hopefully they get replaced by the ISA rapido!

Well this thread started 4 weeks ago today so someone must have let the details slip. That’s is 4 days before the FAB meeting according to the minutes.

[blatherwickstattoos]

You’re way better than the supermarket comparison, Vegas.

I’m talking about a man with mobility issues who has barely missed a home game since 1969 who’s been told via social medial that he needs to move his carefully chosen seat to the other end of the stand. Asda moving the biscuits further away shouldn’t even warrant comparison.

Exactly same scenario as my old man. He’s saying he won’t even go on if they can’t get him the first row near the exit like the ticket we’ve had in the cricket for about 10 years now

[helmclaret]

Yes but this set up is for before the game so that the kids can congregate around the coach entrance. But in 6 months time there might not be a coach.
You might get players arriving in dribs and drabs with blacked out windows trying to avoid being spotted.

Of all the things to worry about!

[bfcfan1882]

About what?

Drastically reduced passing trade, at a guess.

[123EasyasBFC]

The ownership have done some good things but one thing I don’t understand is how Russell Ball still has a job. Seems to be that he lead the FAB meeting. He just comes across a rude individual. I’d be surprised if he even likes football.

[blatherwickstattoos]

Drastically reduced passing trade, at a guess.

It might be the boards way of saying screw you to the cricket club who’ve played hardball not giving into offers. (rightly so imo)

[Goliath]

Of all the things to worry about!

Another one who doesn't seem to quite grasp how messageboards work. Me pointing out a flaw in the grand plans doesn't mean I'm in anyway worried.

[Vegas Claret]

How?

already explained it further up

[quoonbeatz]

Moving so many people who bought season tickets long ago and have likely been in the same seats for years, at this late stage, is massively out of order.

[Poulton-le-Claret]

Anybody worth their salt would stand down, if they don't have a say and can't put their opinion or the fans opinion across.

It's self important egotism. Pathetic

Precisely this. The club described the ‘positivity’ from the FAB, if they don’t resign, then the FAB should be considered happy to endorse the clubs description of their reaction.

I’d be interested to know how many of them are ST holders in the CFS.

[KernowHouseClaret]

No planning applications in yet for any of this, according to Burnley Planning website, so they need to get a move on

[Claretnick]

Moving so many people who bought season tickets long ago and have likely been in the same seats for years, at this late stage, is massively out of order.

I don't understand why they are rushing this in advance of the Sunderland game which is only just over 3 weeks away. I have tried to find the planning application but there's nothing on Burnley council website, so this building work probably won't happen before Christmas.
I can't believe that no senior management has said hold on this is crazy causing disruption without at least consulting for a period of time whilst the planning permission is being obtained.

[Loyalclaret]

Well this thread started 4 weeks ago today so someone must have let the details slip. That’s is 4 days before the FAB meeting according to the minutes.

Believe the details were sent to the FAB members before the meeting. Like a few on this thread, I saw AI created images that were even shitter than ones released by club today.

We are pretty central in the current blocks, so probably not the worst affected but it's a joke there's been no official communication to season ticket holders so close to the start of the season.

Can't wait for the crying when an away coach gets a rough welcome in a big match. Like we've seen at Liverpool in recent years

[Barn4Burn]

So a delayed coach would be prevented from travelling down Harry Potts due to the terrorism bollards and then have to navigate around the streets of Burnley to enter through the same narrow entrance that half the stadium are now using to get to their seats.