2025/26: Tottenham Hotspur V Burnley – Ticket Information

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BradTee93
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by BradTee93 » Wed Aug 13, 2025 10:18 am

This afternoon the woman at the ticket office said when I enquired yesterday

Leisure
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Leisure » Wed Aug 13, 2025 11:51 am

One of my group has just received the email with the ticket attached.

claret wizard
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by claret wizard » Wed Aug 13, 2025 12:41 pm

Mine arrived around midday and all others on the order I placed got the ticket direct to their emails.

Burnleybabe
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Burnleybabe » Wed Aug 13, 2025 1:42 pm

I have had an email from the club to say that they have been sent to the individual numbers
Not the group lead if you wanted them as a group

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Burnleybabe » Wed Aug 13, 2025 2:27 pm

Burnleybabe wrote:
Wed Aug 13, 2025 1:42 pm
I have had an email from the club to say that they have been sent to the individual numbers
Not the group lead if you wanted them as a group
which is fine if the ticket office have the correct email address for the ticket holder.
Which in a couple of cases from my group they weren't
Luckily I have tracked them down and sorted it

Leon_C
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Leon_C » Wed Aug 13, 2025 3:10 pm

This doesn't impact me, but it could be problematic for some.

I think the ticketing platform should ask the purchaser to confirm the email addresses for recipients prior to placing the order. Discovering that a registered email address is wrong/compromised 2 working days before the match doesn't leave much time to rectify.
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Squazo
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Squazo » Wed Aug 13, 2025 6:40 pm

i’m after 2/3 tickets if anyone can help.
thanks

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by IanMcL » Wed Aug 13, 2025 10:01 pm

No extra time tonight! Pity! Pens.

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by dvalley69 » Wed Aug 13, 2025 10:19 pm

They looked pretty knackered those last 10 mins though. Hot weather in Italy will have drained them. Flight back in the early hours of the morning. Not the best prep for a Sat afternoon game. Didn't see that much to be worried about.

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Claretnick » Wed Aug 13, 2025 10:26 pm

I hope we get a positive result after all this faffing and stress about tickets. Who would think trying to attend a football match would be so complicated and fraught with difficulty, and the powers that be reckon digital is progress!
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ClaretTony
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by ClaretTony » Thu Aug 14, 2025 8:45 am

I received three tickets yesterday to my email address.

Ticket 1 - mine
Ticket 2 - my brother's
Ticket 3 - my brother's again

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by ClaretTony » Thu Aug 14, 2025 8:47 am

Leon_C wrote:
Wed Aug 13, 2025 3:10 pm
This doesn't impact me, but it could be problematic for some.

I think the ticketing platform should ask the purchaser to confirm the email addresses for recipients prior to placing the order. Discovering that a registered email address is wrong/compromised 2 working days before the match doesn't leave much time to rectify.
The purchaser might not know the email addresses. I buy ours so they are all in my friends and family but that doesn't record the email addresses.

The big problem here is waiting until three days before the game to send them out.

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Oshkoshclaret » Thu Aug 14, 2025 9:29 am

I've got a single spare if anyone wants it, message me: gbwez at hotmail dot com

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Mickclaret » Thu Aug 14, 2025 4:55 pm

What a joke this digital ticket system is. I have no mobile phone to get my ticket, just a iPad. Been to the ticket office today. They say it’s the premier league which insists on this and I should go to Tottenham ticket office prior to the game and hopefully they can help me. Luckily I am going to London tomorrow to stay with relatives so will be hoping to sort my ticket out at Tottenham

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by ClaretTony » Thu Aug 14, 2025 5:11 pm

Mickclaret wrote:
Thu Aug 14, 2025 4:55 pm
What a joke this digital ticket system is. I have no mobile phone to get my ticket, just a iPad. Been to the ticket office today. They say it’s the premier league which insists on this and I should go to Tottenham ticket office prior to the game and hopefully they can help me. Luckily I am going to London tomorrow to stay with relatives so will be hoping to sort my ticket out at Tottenham
I went in today and asked why they were sent out so late - I was told it is Premier League rules and also that we don't send them out, they are all done by the Premier League.

The Premier League have agreed that all tickets are to be digital by the 2026/27 season.

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Spijed » Thu Aug 14, 2025 5:49 pm

ClaretTony wrote:
Thu Aug 14, 2025 5:11 pm
I went in today and asked why they were sent out so late - I was told it is Premier League rules and also that we don't send them out, they are all done by the Premier League.

The Premier League have agreed that all tickets are to be digital by the 2026/27 season.
https://www.premierleague.com/en/news/4071456

"Will I have to use a Digital ticket?"
League rules will require clubs to ensure that Season Tickets and all Home and Away Match Tickets by default are made available as digital tickets. Clubs will retain some discretion to make some tickets available in other formats to supporters who have reasonable grounds to request them. This may include supporters who have a disability that makes the purchase or use of digital tickets challenging. Other examples include some group bookings, such as school or Club Community partners.

Clubs will consult with supporters’ representatives to develop suitable policies and exemptions.

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Joeboyle05 » Thu Aug 14, 2025 6:30 pm

Oshkoshclaret wrote:
Thu Aug 14, 2025 9:29 am
I've got a single spare if anyone wants it, message me: gbwez at hotmail dot com
Will have if still available?

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Oshkoshclaret » Thu Aug 14, 2025 6:31 pm

Sold

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by warksclaret » Thu Aug 14, 2025 6:34 pm

Desperate for an adult ticket for Spurs. Thought I had secured one on this message board a week ago,paid instantly but got strung along for a ticket that may not have existed. If anyone has one, please advise

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Leisure » Thu Aug 14, 2025 6:39 pm

ClaretTony wrote:
Thu Aug 14, 2025 5:11 pm
I went in today and asked why they were sent out so late - I was told it is Premier League rules and also that we don't send them out, they are all done by the Premier League.

The Premier League have agreed that all tickets are to be digital by the 2026/27 season.
Really! How would the PL have all our ST holders email addresses and know who had purchased tickets? And they came from our TO email address.
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by ClaretTony » Thu Aug 14, 2025 6:50 pm

Leisure wrote:
Thu Aug 14, 2025 6:39 pm
Really! How would the PL have all our ST holders email addresses and know who had purchased tickets? And they came from our TO email address.
Precisely - they come up with a different story every time someone comes in
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Leon_C » Fri Aug 15, 2025 12:59 pm

ClaretTony wrote:
Thu Aug 14, 2025 8:47 am
The purchaser might not know the email addresses. I buy ours so they are all in my friends and family but that doesn't record the email addresses.

The big problem here is waiting until three days before the game to send them out.
Yes - agreed. By confirm - I mean "verify" rather than type into the system.
So, if I was purchasing 6 tickets for friends as well as myself - I would be shown either the full email for each, or a redacted version (eg l**.c***@provider.com) - enabling me to check - if I wished - that the person would have access to that address.

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Raskal » Fri Aug 15, 2025 2:47 pm

2 tickets still wanted if anybody can’t or isn’t able to travel.
I’m London based so travel not an issue. Can organise payment in Burnley.

Paul Waine
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Paul Waine » Fri Aug 15, 2025 2:53 pm

Just a guess, but perhaps the Premier League is trying to get a handle on who is using the tickets that are sold, in the first instance, to people registered with the club selling the tickets. Sending the digital tickets out late, perhaps, limits the opportunity for tickets to be sold on by the original purchaser. I think we all read how concerned many posters on this thread have been about the possibility of premium members buying tickets and selling them on, at a significant markup, to someone keen to attend Premier League games.

Hope everyone gets into the game, successfully, in 24 hours time. A new Premier League season will kick-off soon.

UTC

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Raskal » Fri Aug 15, 2025 9:04 pm

2 tickets still wanted if anybody can’t or isn’t able to travel.
I’m London based so travel not an issue.
07816829941

Raskal
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Raskal » Fri Aug 15, 2025 9:08 pm

2 tickets still wanted if anybody can’t or isn’t able to travel.
I’m London based so travel not an issue.
07816829941

NewClaret
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by NewClaret » Fri Aug 15, 2025 11:36 pm

Just come to download my ticket and realised that my son’s is nowhere to be seen. Checked his email address and nothing on his account either. Anyone got any advice on what to do? I’m just going to have to travel and hope Spurs TO can help me, I think. What an absolute shambles.

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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Raskal » Sat Aug 16, 2025 12:25 am

2 tickets still wanted for Spurs
if anybody can’t or isn’t able to travel.
I’m London based so travel not issue.

07816829941

TottonClaret
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by TottonClaret » Sat Aug 16, 2025 6:56 am

Morning all
I’m looking for one adult ticket, I can go pretty late notice if one becomes available tomorrow morning. 07766341312

Raskal
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Raskal » Sat Aug 16, 2025 8:04 am

2 tickets still wanted for Spurs
if anybody can’t or isn’t able to travel.
I’m London based so travel not issue. Can meet outside away end. UTC

07816829941

Leisure
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Re: 2025/26: Tottenham Hotspur V Burnley – Ticket Information

Post by Leisure » Sat Aug 16, 2025 6:20 pm

What ticketing issues did anyone have today? Seemed to be quite a few irritate people at the away ticket office saying that their tickets wouldn't work as they had no QR code on them. Seemed to take the Ticket Office staff by surprise as they were only expecting a few collections.

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