2025/26: Burnley v Derby County – Cup Ticket Information

[The Shire Claret]

The game is not there currently on anything I try

Must be an issue

[Row x]

The game is not there currently on anything I try

Must be an issue

I used the app...log in...manage tickets ....and there they are

[The Shire Claret]

I used the app...log in...manage tickets ....and there they are

I did exactly the same but not there

[Row x]

I did exactly the same but not there

Once logged in, I clicked on the profile button and all my managed tickets were there, along with the correct amount of derby tickets on a separate entry.

[ClaretTony]

I had the same problem, couldn't buy for anyone on my 'Family & Friends'.

I rang the ticket office about 10.30am and was told I was no.30 in the queue, I didn't bother hanging on.
I rang again at 12.30pm to be told I was no.2 in the queue.

The young girl who I spoke with said she would change my account to enable me to manage tickets for my Family & Friends.

When I logged back in I was then able to buy other tickets as well as my own.

Exactly how I did it although I was fortunately number 3 in the queue when I phoned this morning. Whoever I spoke to was helpful and set them all up for me. She offered to take the order for me but once I'd logged out and back in again I was able to do it myself.

But none of this was ever explained to us prior to them being available this morning.

[Row x]

Exactly how I did it although I was fortunately number 3 in the queue when I phoned this morning. Whoever I spoke to was helpful and set them all up for me. She offered to take the order for me but once I'd logged out and back in again I was able to do it myself.

But none of this was ever explained to us prior to them being available this morning.

Out of interest, did you set up to manage friends and family tickets earlier this year, when the instructions were copied on here, I think it was around the time of season ticket renewals

[The Shire Claret]

Once logged in, I clicked on the profile button and all my managed tickets were there, along with the correct amount of derby tickets on a separate entry.

You are right , my bad ... and I never struggle with this king of thing lol

Thanks for your help

[Row x]

You are right , my bad ... and I never struggle with this king of thing lol

Thanks for your help

No probs, glad it's worked

[ClaretTony]

Out of interest, did you set up to manage friends and family tickets earlier this year, when the instructions were copied on here, I think it was around the time of season ticket renewals

Wouldn't allow me to set them up to manage but I was told by the ticket office it wasn't needed and what I had set up was perfectly OK. That was until today and it appears I'm not the only one who fell foul of this.

[Row x]

Wouldn't allow me to set them up to manage but I was told by the ticket office it wasn't needed and what I had set up was perfectly OK. That was until today and it appears I'm not the only one who fell foul of this.

It certainly appears you need to be set up to manage tickets. I had no choice at the time because I wished to purchase 3 season tickets. Since then it's worked fine, weird they should tell you that it wasn't required, it certainly makes it easy to forward tickets etc.

[Leisure]

Why is it that I can purchase tickets on my F and F for away games for people but not for Derby? They don't appear in my Manage Tickets list but I can purchase away tickets for them and I could purchase Lazio tickets.

[lakedistrictclaret]

I have got mine eventually, but is there a worse ticketing website anywhere?

Also, there doesn’t seem on option simply to upload the ticket onto my season ticket card, as there has been in the past.

[ClaretTony]

I have got mine eventually, but is there a worse ticketing website anywhere?

Also, there doesn’t seem on option simply to upload the ticket onto my season ticket card, as there has been in the past.

They seem to have scrapped that idea of loading it onto your card - no idea why

[Claret Till I Die]

Why is it that I can purchase tickets on my F and F for away games for people but not for Derby? They don't appear in my Manage Tickets list but I can purchase away tickets for them and I could purchase Lazio tickets.

I think that you've to set them up to manage again.

[ICL]

Anyone else get the ‘Suspicious Activity’ message blocking you logging in? I tried rebooting my iPhone and trying to log in via the club website rather than the app, but neither worked. Finally managed to log in by disabling Wi-Fi and using the mobile signal. Mind you, I was using the Wi-Fi at my son’s house

[bfcfan1882]

Why is it that I can purchase tickets on my F and F for away games for people but not for Derby? They don't appear in my Manage Tickets list but I can purchase away tickets for them and I could purchase Lazio tickets.

Via their network, they need to assign you permission to manage their tickets.

With this, you can also list them for sale!

Lazio, no idea.

[Leisure]

Via their network, they need to assign you permission to manage their tickets.

With this, you can also list them for sale!

Lazio, no idea.

Cheers but I already can buy them for away games through my F & F.

[wilks_bfc]

Why is it that I can purchase tickets on my F and F for away games for people but not for Derby? They don't appear in my Manage Tickets list but I can purchase away tickets for them and I could purchase Lazio tickets.

Exactly the same for me.
Was able to purchase Lazio tickets for Dad & nephew under their name, have purchased nephews ticket for United under his name, but can’t buy them theirs for this game

Looks like I’ll have to find some time to call them tomorrow now

I used a word to describe the ticket situation on another thread, and it now feels even more apt

[ecc]

Will Shackell be playing?