Derby Tickets Error Message

[sykeclaret]

I'm trying to buy tickets for me and my son, when I confirm the payment I receive an error message saying both tickets don't have a common delivery method assigned!!
any ideas? no option to change or alter any deliver method

[Claret Till I Die]

I had the choice of post or digital yesterday

[Ightenhill_Claret]

Just got the same error message when trying to purchase for me and a mate. I'm quite close to the ticket office this afternoon so might pop in and see if they can sort.

[ClaretTony]

I had the choice of post or digital yesterday

Seems to be only allowing digital now

[sykeclaret]

shambles of an online ticket system

[ClaretTony]

Just got the same error message when trying to purchase for me and a mate. I'm quite close to the ticket office this afternoon so might pop in and see if they can sort.

It wouldn't be ticketing if something didn't go wrong. I wouldn't call in today Ightenhill_Claret, they are closed on a Wednesday.

[Ightenhill_Claret]

Good point Tony! Thanks for that.

[Big Vinny K]

It wouldn't be ticketing if something didn't go wrong. I wouldn't call in today Ightenhill_Claret, they are closed on a Wednesday.

It’s beyond a joke now.
They are trying to launch a number of new functions within the existing shambles of a ticketing system. None of them appear to be working. The systems are going live without adequate testing and the only way they are finding out it’s not working is when supporters like ourselves are faced with the errors and issues.

You then end up in a situation of trying to ring the ticket office or going into resolve it but because none of them know how to fix the issues they do not ring you back or just cannot deal with you. Apparently we have 2 “technical” in house people looking at all this.

I do feel sorry for a lot of the front end ticket office staff having to front all this every day. It cannot be nice dealing with customers and not being able to do anything about it.

But the person who is running this shambles is to blame. Why are they rolling out functionality that has not been tested and is not working days before the first home game and not having an alternative process ? They know it’s not working so should just pull the system especially as they knew they were running out of time. Just don’t launch it.

[IrkthePurists]

Bring back Elaine!

[sykeclaret]

all sorted now, spoke with the ticket office and they were aware of the issue, however when I challenged them on the phone regarding this issue and other's with the ticketing system, he said they are happy with how its currently going with ticket master, I said it was a shambles, he disagreed.

[Row x]

all sorted now, spoke with the ticket office and they were aware of the issue, however when I challenged them on the phone regarding this issue and other's with the ticketing system, he said they are happy with how its currently going with ticket master, I said it was a shambles, he disagreed.

It does work well for many users, the problem will be finding why it doesn't work for those having problems
So many different issues..operating systems, devices, firewall set ups, vpn set ups, user errors, anti virus set ups, all these will be different with all users, the expertise is finding where the problem is.

[Big Vinny K]

It does work well for many users, the problem will be finding why it doesn't work for those having problems
So many different issues..operating systems, devices, firewall set ups, vpn set ups, user errors, anti virus set ups, all these will be different with all users, the expertise is finding where the problem is.

Not sure about ‘working well’.
The websites and ticketing systems have all been build incorrectly.
The reason most of us use the website is for tickets. Have a count up of how many different places on our various sites and ticketing systems have a ‘tickets” tab. Have a count how many different profile buttons there are. It’s the same with personal information. If you can easily find the transfer ticket function in less than 10 mins let me know - and yes this is a different function to ticket exchange.
Navigating around all this is a joke to try and get to where you need to.

Then there are the data breaches the club has been reported for - personal addresses held in 4 different places. Third parties with old address data.

The functionality that has been rolled out which has not been tested properly and they find out it’s not working when supporters are trying to use it.

Dress it up as you want but it’s shambolic - and it’s getting worse.

More stuff being launched this week - let’s see how that goes eh.

[Row x]

Not sure about ‘working well’.
The websites and ticketing systems have all been build incorrectly.
The reason most of us use the website is for tickets. Have a count up of how many different places on our various sites and ticketing systems have a ‘tickets” tab. Have a count how many different profile buttons there are. It’s the same with personal information. If you can easily find the transfer ticket function in less than 10 mins let me know - and yes this is a different function to ticket exchange.
Navigating around all this is a joke to try and get to where you need to.

Then there are the data breaches the club has been reported for - personal addresses held in 4 different places. Third parties with old address data.

The functionality that has been rolled out which has not been tested properly and they find out it’s not working when supporters are trying to use it.

Dress it up as you want but it’s shambolic - and it’s getting worse.

More stuff being launched this week - let’s see how that goes eh.

How many supporters are we talking about?

Some had problems at spurs, but 2000 got in with no problem

Some couldn't buy derby tickets yesterday, yet others could.

You say it's difficult to find the transfer ticket function, yet if I go to manage a ticket it's there, less than a minute to find. It also gives the option to upgrade, but only for tickets you manage.

No doubt some are having problems and no doubt it needs sorting, but it's not as many as you think.

[ClaretTony]

Some had problems at spurs, but 2000 got in with no problem

Many had problems buying the Spurs tickets in the first place as reported on here. It was absolute chaos that morning. As for getting in with no problem, that's not the case either. There were a good number of our supporters whose tickets wouldn't work. Whose fault that was I don't know but in the end the staff there just had to usher them in.

[Big Vinny K]

How many supporters are we talking about?

Some had problems at spurs, but 2000 got in with no problem

Some couldn't buy derby tickets yesterday, yet others could.

You say it's difficult to find the transfer ticket function, yet if I go to manage a ticket it's there, less than a minute to find. It also gives the option to upgrade, but only for tickets you manage.

No doubt some are having problems and no doubt it needs sorting, but it's not as many as you think.

It’s not under manage tickets though is it ? It’s under view account menu and then under ticketing…..and to get to that point you are having to go through at least 3 different websites pages that all look the same. I have no idea what you are looking at but it’s not a transfer ticket function.

In terms of the number of people having problems i have no idea why you are trying to defend the club. Good for you if you have not had problems - every single one of our group of 15 have had lots of issues (and not the same issue) in the last 2 years. It’s one of the biggest issues being raised by the supporters groups.

You think if it wasn’t many people they would have been reported for data breaches ?

Happy to leave it there though - it’s fine for us to disagree on this and really don’t want to get into a long debate.

[Row x]

It’s not under manage tickets though is it ? It’s under view account menu and then under ticketing…..and to get to that point you are having to go through at least 3 different websites pages that all look the same. I have no idea what you are looking at but it’s not a transfer ticket function.

In terms of the number of people having problems i have no idea why you are trying to defend the club. Good for you if you have not had problems - every single one of our group of 15 have had lots of issues (and not the same issue) in the last 2 years. It’s one of the biggest issues being raised by the supporters groups.

You think if it wasn’t many people they would have been reported for data breaches ?

Happy to leave it there though - it’s fine for us to disagree on this and really don’t want to get into a long debate.

Regarding transferring...i use the app. Under manage tickets click on a ticket you manage.
I've just done it with my Sunderland ticket, 3 options..ticket exchange....forward to a friend and upgrade. Less than a minute to be primed ready to transfer

[Big Vinny K]

Regarding transferring...i use the app. Under manage tickets click on a ticket you manage.
I've just done it with my Sunderland ticket, 3 options..ticket exchange....forward to a friend and upgrade. Less than a minute to be primed ready to transfer

Already said (twice now) that transfer ticket function is a different function to ticket exchange.
It’s far easier if you actually read a post before you keep responding to it.

[Row x]

Already said (twice now) that transfer ticket function is a different function to ticket exchange.
It’s far easier if you actually read a post before you keep responding to it.

It would be better if you actually read what I put, instead of jumping in and making yourself look silly

I said 3 options
1. Ticket exchange

2. Forward to a friend

3. Upgrade

I think you'll find option 2 is the one you're after, separate from ticket exchange
Good night

[Big Vinny K]

It would be better if you actually read what I put, instead of jumping in and making yourself look silly

I said 3 options
1. Ticket exchange

2. Forward to a friend

3. Upgrade

I think you'll find option 2 is the one you're after, separate from ticket exchange
Good night

None of them are the ticket transfer option. That option is not in that section.

Are you being deliberately stupid ?

[Row x]

None of them are the ticket transfer option. That option is not in that section.

Are you being deliberately stupid ?

What is "forward to a friend" other than a ticket transfer option?

[Big Vinny K]

What is "forward to a friend" other than a ticket transfer option?

Different functions
Can I explain it any clearer than to say that there is ticket transfer option that says ‘ticket transfer” on it. “Forward to a friend” is a different function - but congratulations on finding that one.

[BleedingClaret]

What is "forward to a friend" other than a ticket transfer option?

Isn’t he wanting to download it to his wallet
Transfer it to a friend is different or can you access your own email within that option?

[BleedingClaret]

What is "forward to a friend" other than a ticket transfer option?

I’ve checked on mine
I could email it to any of the 6 people in my friends and family
And I could put it on the exchange
There’s an option to search outside your network, so I’ll try that but surely my email is not outside my own ticketing account

[BleedingClaret]

What is "forward to a friend" other than a ticket transfer option?

In search outside your network if you enter your own clarets number and surname, it says that you can’t send the ticket to yourself

[Row x]

Isn’t he wanting to download it to his wallet
Transfer it to a friend is different or can you access your own email within that option?

Haven't a clue what he wants tbh...transfer a ticket implies you want to transfer it to someone else, but who knows

[BleedingClaret]

Haven't a clue what he wants tbh...transfer a ticket implies you want to transfer it to someone else, but who knows

Point is you can’t currently download the ticket digitally to your own wallet
This is something that is supposed to be available and is encouraged by 5 extra loyalty points and many have also sought this option out as a contingency in anticipation of their New Season Ticket Card not arriving

[Vegas Claret]

how are they still getting something this basic so wrong ?

[Row x]

Point is you can’t currently download the ticket digitally to your own wallet
This is something that is supposed to be available and is encouraged by 5 extra loyalty points and many have also sought this option out as a contingency in anticipation of their New Season Ticket Card not arriving

In which case, in one of his sarcastic posts you would have thought he would have mentioned either download or wallet, instead of transfer of ticket, never mind.
On the point of downloading does that only become live a couple of days before the game. I've never tried it, but sure I read that on here at some point.

[BleedingClaret]

In which case, in one of his sarcastic posts you would have thought he would have mentioned either download or wallet, instead of transfer of ticket, never mind.
On the point of downloading does that only become live a couple of days before the game. I've never tried it, but sure I read that on here at some point.

You may be right on it coming live say 48 hours before the game
It’s just that it became a topic when ST Cards were not turning up

[Row x]

You may be right on it coming live say 48 hours before the game
It’s just that it became a topic when ST Cards were not turning up

Just had a look in my wallet and tickets for Sunderland and Liverpool are both there ready to scan

[Big Vinny K]

In which case, in one of his sarcastic posts you would have thought he would have mentioned either download or wallet, instead of transfer of ticket, never mind.
On the point of downloading does that only become live a couple of days before the game. I've never tried it, but sure I read that on here at some point.

Nothing to do with downloading.
It’s for transferring your ticket for an individual game to a third party - ie not someone who is in your friends and family list. Hence it being a completely different function to ticket exchange.
It was launched this week and it’s not working correctly.
I’ve already said numerous times that the option is called ticket transfer.

I was only referencing this as one of the many issues being experienced by fans.

Despite all the many threads and posts we have had on ticketing issues in the last 2 years for whatever reason you always end up defending the club and saying that it’s not a big issue.

[Nonayforever]

I tried to buy tickets for Derby - it just wasn't there.
My son bought them - no problem.

[BleedingClaret]

Just had a look in my wallet and tickets for Sunderland and Liverpool are both there ready to scan

Have you bought match tickets
Or do you have a season ticket

[Row x]

Nothing to do with downloading.
It’s for transferring your ticket for an individual game to a third party - ie not someone who is in your friends and family list. Hence it being a completely different function to ticket exchange.
It was launched this week and it’s not working correctly.
I’ve already said numerous times that the option is called ticket transfer.

I was only referencing this as one of the many issues being experienced by fans.

Despite all the many threads and posts we have had on ticketing issues in the last 2 years for whatever reason you always end up defending the club and saying that it’s not a big issue.

An option that you can send a ticket to anyone, possibly not a Burnley fan?

I've never said it wasn't an issue, I've said it needs sorting, and tried to assist people who have been having problems.

[Row x]

Have you bought match tickets
Or do you have a season ticket

Season ticket

[BleedingClaret]

Nothing to do with downloading.
It’s for transferring your ticket for an individual game to a third party - ie not someone who is in your friends and family list. Hence it being a completely different function to ticket exchange.
It was launched this week and it’s not working correctly.
I’ve already said numerous times that the option is called ticket transfer.

I was only referencing this as one of the many issues being experienced by fans.

Despite all the many threads and posts we have had on ticketing issues in the last 2 years for whatever reason you always end up defending the club and saying that it’s not a big issue.

Hi Pal
There is an option to search outside your friends and family
You put in the intended recipients Clarets number and surname
Obviously I don’t know if it actually works?!

[Big Vinny K]

Hi Pal
There is an option to search outside your friends and family
You put in the intended recipients Clarets number and surname
Obviously I don’t know if it actually works?!

Hi
The transfer ticket function is under the view account menu and then under ticketing. There are 8 different options under this and ticket transfer is the last function and was launched in the last few days. As said it is not working - it’s crashing at the end of the process and there’s a system error notification. Been like this for the last 2 days. It was supposed to be available to us 10 days before the Sunderland game.
There was a group of us planning to use it this week as we can’t attend the game and we are now waiting for an alternative after being told for weeks that this would be working.

[Walton]

Hi
The transfer ticket function is under the view account menu and then under ticketing. There are 8 different options under this and ticket transfer is the last function and was launched in the last few days. As said it is not working - it’s crashing at the end of the process and there’s a system error notification. Been like this for the last 2 days. It was supposed to be available to us 10 days before the Sunderland game.
There was a group of us planning to use it this week as we can’t attend the game and we are now waiting for an alternative after being told for weeks that this would be working.

Just add their Clarets Number as described above, and you'll be able to do it. That's how you do it. That's how it was last season and that's how it is this season.

[Big Vinny K]

Just add their Clarets Number as described above, and you'll be able to do it. That's how you do it. That's how it was last season and that's how it is this season.

Different function and only launched this season. It’s for transferring to people without clarets numbers too.
It’s not the ticket exchange function.

[Walton]

Different function and only launched this season. It’s for transferring to people without clarets numbers too.
It’s not the ticket exchange function.

I wasn't describing the ticket exchange function

[Big Vinny K]

I wasn't describing the ticket exchange function

Oh ok apologies.
But that’s not the ticket transfer facility either as there is no section to include claret numbers of the person you are transferring the ticket too.

[Row x]

Oh ok apologies.
But that’s not the ticket transfer facility either as there is no section to include claret numbers of the person you are transferring the ticket too.

Not wishing to upset you any further, but are you suggesting theres a function where you can transfer a ticket to someone without a clarets number?