Sky help

This Forum is the main messageboard to discuss all things Claret and Blue and beyond
Post Reply
Somethingfishy
Posts: 3395
Joined: Sat Jan 23, 2016 8:03 pm
Been Liked: 863 times
Has Liked: 575 times
Location: Padiham

Sky help

Post by Somethingfishy » Fri Jan 21, 2022 6:49 pm

I wonder if any of you can help me? I'm considering leaving Virgin for Sky. I currently pay just over £100 for full Broadband and TV/Phone but no sports or movies. I also have multiroom.
I've looked at Sky and Sky Glass and it looks like I can get the similar package for around 60/70.
Does anyone have Sky Glass? Is it worth it over normal Sky?
I presume I would need a BT line and rental?

ClaretDiver
Posts: 2278
Joined: Sun Jan 24, 2016 5:00 am
Been Liked: 589 times
Has Liked: 145 times

Re: Sky help

Post by ClaretDiver » Fri Jan 21, 2022 7:51 pm

Personally I would not go for Sky Glass but opt for Sky Q. The Glass TV's don't have an inbuilt tuner and so if you leave Sky in the future you will need a freeview box in order to get the basic channels.

Also, Q records directly to the box rather than storing in the cloud...just my two penneth.....but I am sticking with Q for now.....

ClaretTony
Posts: 77738
Joined: Thu Dec 24, 2015 3:07 pm
Been Liked: 38038 times
Has Liked: 5773 times
Location: Burnley
Contact:

Re: Sky help

Post by ClaretTony » Fri Jan 21, 2022 8:00 pm

ClaretDiver wrote:
Fri Jan 21, 2022 7:51 pm
Personally I would not go for Sky Glass but opt for Sky Q. The Glass TV's don't have an inbuilt tuner and so if you leave Sky in the future you will need a freeview box in order to get the basic channels.

Also, Q records directly to the box rather than storing in the cloud...just my two penneth.....but I am sticking with Q for now.....
and that from the horse's mouth Somethingfishy - our resident Sky man
These 2 users liked this post: ClaretDiver Somethingfishy

ClaretDiver
Posts: 2278
Joined: Sun Jan 24, 2016 5:00 am
Been Liked: 589 times
Has Liked: 145 times

Re: Sky help

Post by ClaretDiver » Fri Jan 21, 2022 8:06 pm

ClaretTony wrote:
Fri Jan 21, 2022 8:00 pm
and that from the horse's mouth Somethingfishy - our resident Sky man
Only for 3 more weeks!! Pastures new acoming!

ClaretTony
Posts: 77738
Joined: Thu Dec 24, 2015 3:07 pm
Been Liked: 38038 times
Has Liked: 5773 times
Location: Burnley
Contact:

Re: Sky help

Post by ClaretTony » Fri Jan 21, 2022 8:07 pm

ClaretDiver wrote:
Fri Jan 21, 2022 8:06 pm
Only for 3 more weeks!! Pastures new acoming!
That's bad news for us all but all the best wherever you are going

ClaretDiver
Posts: 2278
Joined: Sun Jan 24, 2016 5:00 am
Been Liked: 589 times
Has Liked: 145 times

Re: Sky help

Post by ClaretDiver » Fri Jan 21, 2022 8:10 pm

ClaretTony wrote:
Fri Jan 21, 2022 8:07 pm
That's bad news for us all but all the best wherever you are going
Joining the ambulance service mate! Patient Transport to start with......
These 7 users liked this post: ClaretTony minnieclaret gawthorpe_view LoveCurryPies beddie longsidepies Leisure

Somethingfishy
Posts: 3395
Joined: Sat Jan 23, 2016 8:03 pm
Been Liked: 863 times
Has Liked: 575 times
Location: Padiham

Re: Sky help

Post by Somethingfishy » Fri Jan 21, 2022 8:11 pm

ClaretDiver wrote:
Fri Jan 21, 2022 7:51 pm
Personally I would not go for Sky Glass but opt for Sky Q. The Glass TV's don't have an inbuilt tuner and so if you leave Sky in the future you will need a freeview box in order to get the basic channels.

Also, Q records directly to the box rather than storing in the cloud...just my two penneth.....but I am sticking with Q for now.....
Cheers for that. I was leaning towards SkyQ . I too wondered how it would work if I ever left Sky. Bit too gimmicky at the moment for me too.Does it require a BT line?

ClaretDiver
Posts: 2278
Joined: Sun Jan 24, 2016 5:00 am
Been Liked: 589 times
Has Liked: 145 times

Re: Sky help

Post by ClaretDiver » Fri Jan 21, 2022 8:15 pm

Somethingfishy wrote:
Fri Jan 21, 2022 8:11 pm
Cheers for that. I was leaning towards SkyQ . I too wondered how it would work if I ever left Sky. Bit too gimmicky at the moment for me too.Does it require a BT line?
Q still needs a BB connection in order to get the on demand content. Doesn't have to be BT and you can talk to Sky about their triple play with is TV. BB and talk....your switch from Virgin will not be as seamless as if you were moving from another OpenReach provider but Sky can provide the line as well. Also, depending upon your location you may be able to get Fibre to the Premises, thus you don't need a physical landline, you use VOIP

Jambounchained
Posts: 745
Joined: Wed Jun 01, 2016 6:52 am
Been Liked: 191 times
Has Liked: 45 times
Location: Todmorden

Re: Sky help

Post by Jambounchained » Fri Jan 21, 2022 8:21 pm

Agree with what was said above - I wouldn’t go for Sky Glass.

I currently pay £110 per month (should really try and get it down to be honest) I get sports, movies, Netflix, internet and my phone (8Gb of data).

ClaretDiver
Posts: 2278
Joined: Sun Jan 24, 2016 5:00 am
Been Liked: 589 times
Has Liked: 145 times

Re: Sky help

Post by ClaretDiver » Fri Jan 21, 2022 8:25 pm

Jambounchained wrote:
Fri Jan 21, 2022 8:21 pm
Agree with what was said above - I wouldn’t go for Sky Glass.

I currently pay £110 per month (should really try and get it down to be honest) I get sports, movies, Netflix, internet and my phone (8Gb of data).
You defo need to call them.....does that include a handset or SIMO for your mobile?

Andreshotboots
Posts: 2073
Joined: Sat Jan 23, 2016 6:05 pm
Been Liked: 788 times
Has Liked: 126 times

Re: Sky help

Post by Andreshotboots » Fri Jan 21, 2022 8:47 pm

ClaretDiver wrote:
Fri Jan 21, 2022 8:10 pm
Joining the ambulance service mate! Patient Transport to start with......
If it's mental health you might meet most of the posters on here 😃

ClaretDiver
Posts: 2278
Joined: Sun Jan 24, 2016 5:00 am
Been Liked: 589 times
Has Liked: 145 times

Re: Sky help

Post by ClaretDiver » Fri Jan 21, 2022 8:54 pm

Andreshotboots wrote:
Fri Jan 21, 2022 8:47 pm
If it's mental health you might meet most of the posters on here 😃
I am in the North East so it'd probably be Newcastle fans lol!
This user liked this post: Andreshotboots

DCWat
Posts: 9974
Joined: Mon Jan 04, 2016 11:04 am
Been Liked: 4500 times
Has Liked: 3921 times

Re: Sky help

Post by DCWat » Fri Jan 21, 2022 8:55 pm

ClaretDiver wrote:
Fri Jan 21, 2022 8:25 pm
You defo need to call them.....does that include a handset or SIMO for your mobile?
A slightly different package to Jambo (we have TV, SKY Sports, Netflix, Fibre and a never used Landline) and pay £100.

Is that about reasonable or should we be getting it for less?

ClaretDiver
Posts: 2278
Joined: Sun Jan 24, 2016 5:00 am
Been Liked: 589 times
Has Liked: 145 times

Re: Sky help

Post by ClaretDiver » Fri Jan 21, 2022 9:04 pm

DCWat wrote:
Fri Jan 21, 2022 8:55 pm
A slightly different package to Jambo (we have TV, SKY Sports, Netflix, Fibre and a never used Landline) and pay £100.

Is that about reasonable or should we be getting it for less?
As some of the lads know I work on mobile now but I would reckon that should be about £80 without multi room....make sure you are not paying for a calls package on your landline, Sky don't charge landline separate now unlike BT, it's bundled...
This user liked this post: DCWat

ChrisG
Posts: 1503
Joined: Thu Jan 21, 2016 11:10 am
Been Liked: 434 times
Has Liked: 532 times

Re: Sky help

Post by ChrisG » Fri Jan 21, 2022 9:13 pm

I recently (November) did the merry dance with Sky. Got the signature TV package, Netflix, Sky Sports, HD pack, and fibre broadband. £70 per month.
This user liked this post: Anonymous

fanzone
Posts: 875
Joined: Mon Feb 04, 2019 5:00 pm
Been Liked: 254 times
Has Liked: 66 times

Re: Sky help

Post by fanzone » Fri Jan 21, 2022 9:36 pm

Iptv £65 for the year, £40 a month on virgin Internet.

alf_resco
Posts: 424
Joined: Wed Dec 12, 2018 4:23 pm
Been Liked: 210 times
Has Liked: 63 times

Re: Sky help

Post by alf_resco » Fri Jan 21, 2022 11:04 pm

Somethingfishy wrote:
Fri Jan 21, 2022 6:49 pm
. I currently pay just over £100 for full Broadband and TV/Phone but no sports or movies. I also have multiroom.
If that's the case, Virgin have had your pants down.
Look up my Sky v Virgin thread from October (ish).
I had their ultimate package which was superfast BB, a million channels, anytime landline, all Sky Sports, BT Sport, SKY movies, all in HD, multi-room, plus an unlimited sim card, for £99 pm.
I left it till 2 weeks before the end of the contract and got EXACTLY the same deal for £94 pm. Only difference is I pay £70pm to Virgin and £24pm to O2. (They obv have some kind of symbiotic deal with O2)
Wait till your contract''s nearly up (last month), phone to say you're not renewing, ask to go on their "month's notice" list and you'll get put through to "retentions dept". Then you'll get a proper deal.

Sheedyclaret
Posts: 1164
Joined: Thu Jan 21, 2016 8:44 am
Been Liked: 199 times
Has Liked: 48 times

Re: Sky help

Post by Sheedyclaret » Fri Jan 21, 2022 11:47 pm

62pm mine currently hsve sky q multiroom and everything except sky movies

alf_resco
Posts: 424
Joined: Wed Dec 12, 2018 4:23 pm
Been Liked: 210 times
Has Liked: 63 times

Re: Sky help

Post by alf_resco » Fri Jan 21, 2022 11:50 pm

You got BT Sport and an unlimited SIM?

Somethingfishy
Posts: 3395
Joined: Sat Jan 23, 2016 8:03 pm
Been Liked: 863 times
Has Liked: 575 times
Location: Padiham

Re: Sky help

Post by Somethingfishy » Fri Jan 21, 2022 11:50 pm

alf_resco wrote:
Fri Jan 21, 2022 11:04 pm
If that's the case, Virgin have had your pants down.
Look up my Sky v Virgin thread from October (ish).
I had their ultimate package which was superfast BB, a million channels, anytime landline, all Sky Sports, BT Sport, SKY movies, all in HD, multi-room, plus an unlimited sim card, for £99 pm.
I left it till 2 weeks before the end of the contract and got EXACTLY the same deal for £94 pm. Only difference is I pay £70pm to Virgin and £24pm to O2. (They obv have some kind of symbiotic deal with O2)
Wait till your contract''s nearly up (last month), phone to say you're not renewing, ask to go on their "month's notice" list and you'll get put through to "retentions dept". Then you'll get a proper deal.
I have taken my sports and movies off..before that it was £155! I've just looked and it's £115 now. Like you say I think they are taking me for a ride and why I am looking towards Sky to reset my costs by being a new customer...although I was a customer in the past.

CharlieinNewMexico
Posts: 3544
Joined: Fri Jan 22, 2016 2:53 am
Been Liked: 944 times
Has Liked: 582 times

Re: Sky help

Post by CharlieinNewMexico » Sat Jan 22, 2022 7:31 am

Somethingfishy wrote:
Fri Jan 21, 2022 11:50 pm
I have taken my sports and movies off..before that it was £155! I've just looked and it's £115 now. Like you say I think they are taking me for a ride and why I am looking towards Sky to reset my costs by being a new customer...although I was a customer in the past.
£155? I’ve owned cars worth less 😱
This user liked this post: Jamesy

cl40
Posts: 126
Joined: Thu Apr 21, 2016 3:42 pm
Been Liked: 11 times
Has Liked: 31 times

Re: Sky help

Post by cl40 » Sat Jan 22, 2022 7:48 am

I currently pay 55 for Signature, sports, movies, Netflix, ultra hd, Q with multiroom. Then 21 for super fast fibre with talktalk.

I ring both companies up when my deal ends to drive the best deal, I give 30 days notice to end my contract if I need to.

steve1264b
Posts: 745
Joined: Sat Feb 06, 2016 12:31 pm
Been Liked: 189 times

Re: Sky help

Post by steve1264b » Sat Jan 22, 2022 8:04 am

Claretdiver: my mum has sky q with the extra box. She has bt internet. Her q box in the bedroom keeps disconnecting. Sky say equipment working, bt say sky and bt dont always work together. Bt are sending out a new modem.

Ive the same set up but have no problems.

Any advice?

Foulthrow
Posts: 2330
Joined: Wed Feb 15, 2017 11:48 am
Been Liked: 716 times
Has Liked: 1536 times

Re: Sky help

Post by Foulthrow » Sat Jan 22, 2022 8:34 am

Why do these companies keep flogging landlines? Does anyone use them? Surely it’s a waste of time, money and resources?

Is there a genuine reason?

It must be 15 years since I had a landline.

BleedingClaret
Posts: 4024
Joined: Thu Jan 21, 2016 10:06 am
Been Liked: 1187 times
Has Liked: 1925 times
Location: Burnley Boy exiled in Nelson

Re: Sky help

Post by BleedingClaret » Sat Jan 22, 2022 8:38 am

Is this thread about divine intervention

ClaretDiver
Posts: 2278
Joined: Sun Jan 24, 2016 5:00 am
Been Liked: 589 times
Has Liked: 145 times

Re: Sky help

Post by ClaretDiver » Sat Jan 22, 2022 8:54 am

Foulthrow wrote:
Sat Jan 22, 2022 8:34 am
Why do these companies keep flogging landlines? Does anyone use them? Surely it’s a waste of time, money and resources?

Is there a genuine reason?

It must be 15 years since I had a landline.
There are safeguarding issues in some cases and in others there are issues in providing other equivalents for broadband. For example, one of the questions that Sky ask when selling broadband is that if a customer loses power/internet do they have another way of contacting the emergency services such as a mobile phone with a good signal. It's a duty of care....
This user liked this post: Foulthrow

ClaretDiver
Posts: 2278
Joined: Sun Jan 24, 2016 5:00 am
Been Liked: 589 times
Has Liked: 145 times

Re: Sky help

Post by ClaretDiver » Sat Jan 22, 2022 8:56 am

steve1264b wrote:
Sat Jan 22, 2022 8:04 am
Claretdiver: my mum has sky q with the extra box. She has bt internet. Her q box in the bedroom keeps disconnecting. Sky say equipment working, bt say sky and bt dont always work together. Bt are sending out a new modem.

Ive the same set up but have no problems.

Any advice?
This is a common issue when using third party providers with Q multiroom. The new router will hopefully solve the problem. In many cases customers who have this issue have legacy equipment that needs updating.

minnieclaret
Posts: 6842
Joined: Thu Jan 21, 2016 9:05 am
Been Liked: 2012 times
Has Liked: 2287 times
Location: lismore co. waterford

Re: Sky help

Post by minnieclaret » Sat Jan 22, 2022 9:18 am

steve1264b wrote:
Sat Jan 22, 2022 8:04 am
Claretdiver: my mum has sky q with the extra box. She has bt internet. Her q box in the bedroom keeps disconnecting. Sky say equipment working, bt say sky and bt dont always work together. Bt are sending out a new modem.

Ive the same set up but have no problems.

Any advice?
By disconnecting do you mean losing internet? My extra box is temperamental in the bedroom but it’s a distance from master box problem. I get an on screen message to buy sky’s signal booster. As we rarely use it in the bedroom and it works perfectly in every other room we haven’t bothered so can’t advice as to its effectiveness.

Chobulous
Posts: 2132
Joined: Thu Jan 21, 2016 7:27 am
Been Liked: 956 times
Has Liked: 11 times

Re: Sky help

Post by Chobulous » Sat Jan 22, 2022 2:22 pm

Just been on the phone to SKY and managed to negotiate my current package down from £110 pm to £59 pm with a free SKY Q box and superfast broadband thrown in for 18 months.
:D

tarkys_ears
Posts: 4955
Joined: Tue Dec 18, 2018 11:30 pm
Been Liked: 1231 times
Has Liked: 1907 times

Re: Sky help

Post by tarkys_ears » Sat Jan 22, 2022 2:23 pm

So they talked you into staying with them for another 18 months having already ****** you over for however long up until now?

Chobulous
Posts: 2132
Joined: Thu Jan 21, 2016 7:27 am
Been Liked: 956 times
Has Liked: 11 times

Re: Sky help

Post by Chobulous » Sat Jan 22, 2022 2:28 pm

tarkys_ears wrote:
Sat Jan 22, 2022 2:23 pm
So they talked you into staying with them for another 18 months having already ****** you over for however long up until now?
Yes, good innit
This user liked this post: DCWat

DCWat
Posts: 9974
Joined: Mon Jan 04, 2016 11:04 am
Been Liked: 4500 times
Has Liked: 3921 times

Re: Sky help

Post by DCWat » Sat Jan 22, 2022 2:46 pm

Chobulous wrote:
Sat Jan 22, 2022 2:28 pm
Yes, good innit
Sounds like a great result to me - getting a service you want for much less than you’ve previously paid.

This banging on about paying three buttons and a used crayon each year for IPTV makes me laugh. All seems to be too much fannying around to me, unless I’m missing some great service that actually does deliver 4K tv with no lag at all.

wilks_bfc
Posts: 13290
Joined: Thu Jan 21, 2016 12:33 pm
Been Liked: 3732 times
Has Liked: 2149 times
Contact:

Re: Sky help

Post by wilks_bfc » Sat Jan 22, 2022 3:08 pm

DCWat wrote:
Sat Jan 22, 2022 2:46 pm
Sounds like a great result to me - getting a service you want for much less than you’ve previously paid.

This banging on about paying three buttons and a used crayon each year for IPTV makes me laugh. All seems to be too much fannying around to me, unless I’m missing some great service that actually does deliver 4K tv with no lag at all.
It’s not as much fancying around as it use to be when it was all kodi based - most are basically download an app to firestick and log in.

I use it mainly for the sport but do have access to all the other channels but we do use Sky for those

Yes it can go down on occasions (the Everton Villa game I just watched went off but was back on within a few mins) and I’m currently watching the Leeds Newcastle game

For what I pay for it and what use I get out of it I can’t complain

DCWat
Posts: 9974
Joined: Mon Jan 04, 2016 11:04 am
Been Liked: 4500 times
Has Liked: 3921 times

Re: Sky help

Post by DCWat » Sat Jan 22, 2022 3:25 pm

wilks_bfc wrote:
Sat Jan 22, 2022 3:08 pm
It’s not as much fancying around as it use to be when it was all kodi based - most are basically download an app to firestick and log in.

I use it mainly for the sport but do have access to all the other channels but we do use Sky for those

Yes it can go down on occasions (the Everton Villa game I just watched went off but was back on within a few mins) and I’m currently watching the Leeds Newcastle game

For what I pay for it and what use I get out of it I can’t complain
Which do you use, Wilks (if you can post it)?

I’d happily use one for the non-televised games if it was easy enough to use, but certainly not to replace SKY etc.

wilks_bfc
Posts: 13290
Joined: Thu Jan 21, 2016 12:33 pm
Been Liked: 3732 times
Has Liked: 2149 times
Contact:

Re: Sky help

Post by wilks_bfc » Sat Jan 22, 2022 3:35 pm

DCWat wrote:
Sat Jan 22, 2022 3:25 pm
Which do you use, Wilks (if you can post it)?

I’d happily use one for the non-televised games if it was easy enough to use, but certainly not to replace SKY etc.
That’s how we use it

There is a fb page but mostly done via Telegram but not sure how to send you the link here
Do you use Twitter? Message me on there - it’s same name

Philss_99
Posts: 54
Joined: Wed Nov 22, 2017 9:49 pm
Been Liked: 16 times
Has Liked: 27 times

Re: Sky help

Post by Philss_99 » Sat Jan 22, 2022 3:50 pm

Somethingfishy wrote:
Fri Jan 21, 2022 6:49 pm
I wonder if any of you can help me? I'm considering leaving Virgin for Sky. I currently pay just over £100 for full Broadband and TV/Phone but no sports or movies. I also have multiroom.
I've looked at Sky and Sky Glass and it looks like I can get the similar package for around 60/70.
Does anyone have Sky Glass? Is it worth it over normal Sky?
I presume I would need a BT line and rental?
If you are happy with the service from Virgin then see what they can offer.

A family friend ( this was only last week ) was paying £117 for phone, broadband and TV and was not happy with the price although they had been with virgin since day dot basically. They contacted BT to see what they could offer and was quoted £77 for a similar package.

Family friend contacted Virgin to give the 30 days notice and explained she was leaving due to price. They asked what BT were offering and she told them .......... Virgin replied we will give you same package as now + Sports for £55.

She ended up staying with Virgin on a 18 month contract.

Might be worth a phone call but do a comparison first.

DCWat
Posts: 9974
Joined: Mon Jan 04, 2016 11:04 am
Been Liked: 4500 times
Has Liked: 3921 times

Re: Sky help

Post by DCWat » Sat Jan 22, 2022 4:08 pm

wilks_bfc wrote:
Sat Jan 22, 2022 3:35 pm
That’s how we use it

There is a fb page but mostly done via Telegram but not sure how to send you the link here
Do you use Twitter? Message me on there - it’s same name
Are you without the underscore, on Twitter?

wilks_bfc
Posts: 13290
Joined: Thu Jan 21, 2016 12:33 pm
Been Liked: 3732 times
Has Liked: 2149 times
Contact:

Re: Sky help

Post by wilks_bfc » Sat Jan 22, 2022 4:59 pm

DCWat wrote:
Sat Jan 22, 2022 4:08 pm
Are you without the underscore, on Twitter?
I am (forgot I had to change it)
This user liked this post: DCWat

ClaretDiver
Posts: 2278
Joined: Sun Jan 24, 2016 5:00 am
Been Liked: 589 times
Has Liked: 145 times

Re: Sky help

Post by ClaretDiver » Sat Jan 22, 2022 5:43 pm

tarkys_ears wrote:
Sat Jan 22, 2022 2:23 pm
So they talked you into staying with them for another 18 months having already ****** you over for however long up until now?
When I worked on the TV/BB side of Sky, the majority of customers I had to deal with were customers who had let their contracts lapse hence all the in-contract offers had ended.....multiple customers had been paying over the odds for months because of apathy....once they called up they got a better deal!

Jamesy
Posts: 3187
Joined: Fri Jan 22, 2016 9:53 pm
Been Liked: 948 times
Has Liked: 680 times

Re: Sky help

Post by Jamesy » Sat Jan 22, 2022 8:11 pm

DCWat wrote:
Sat Jan 22, 2022 3:25 pm
Which do you use, Wilks (if you can post it)?

I’d happily use one for the non-televised games if it was easy enough to use, but certainly not to replace SKY etc.
IPTV is useful for watching Burnley away games live if you are not attending. It’s just like being in Tenerife or Spain with Bein TV.
Only thing is, just like abroad the stream is one minute behind the actual time so don’t have any alerts set up on betting sites etc. I bought it purely for watching BFC, and will be watching it tomorrow as logistically I cannot attend the Arsenal game.

Post Reply