2024/25: Luton Town v Burnley – Ticket Information

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Granny WeatherWax » Tue Jul 23, 2024 12:58 pm

burnmark wrote:
Tue Jul 23, 2024 12:41 pm
Anyone had their confirmation email?
Yeah, buts it’s a garbage email template.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Leisure » Tue Jul 23, 2024 1:03 pm

Superjohnnyfrancis wrote:
Tue Jul 23, 2024 12:55 pm
Let me get this right is the foundation the lottery thing at £101 for the year and this gets you priority away games in the platinum period?

Can anyone show a link so I know its the right part of the website.
Being a Foundation member allows you to apply for an away ticket but there's only a small allocation and it's on a 1st come 1st served basis, so no guarantee of a ticket. Also, they can't apply online but have to ring in for tickets.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by D8BFC » Tue Jul 23, 2024 1:05 pm

burnmark wrote:
Tue Jul 23, 2024 12:41 pm
Anyone had their confirmation email?
Nope - but I had to go into the ticket office for them - and it was manic in there with people not knowing how many points they had etc.

Felt a bit sorry for the staff there to be honest.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretTony » Tue Jul 23, 2024 1:10 pm

burnmark wrote:
Tue Jul 23, 2024 12:41 pm
Anyone had their confirmation email?
I got mine but a friend of mine who had to buy his own when f&f didn’t work didn’t get an email although he went into his purchase history, hit resend email and got it.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretTony » Tue Jul 23, 2024 1:11 pm

D8BFC wrote:
Tue Jul 23, 2024 1:05 pm
Nope - but I had to go into the ticket office for them - and it was manic in there with people not knowing how many points they had etc.

Felt a bit sorry for the staff there to be honest.
There has been absolutely no communication from the club though.

No info on the new system and then nothing today about the issues.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by fidelcastro » Tue Jul 23, 2024 1:13 pm

What an absolute shambles all this sounds.

Do we know if the points totals are now correct though?

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretTony » Tue Jul 23, 2024 1:14 pm

fidelcastro wrote:
Tue Jul 23, 2024 1:13 pm
What an absolute shambles all this sounds.

Do we know if the points totals are now correct though?
They’ve since increased our points but I’ve still had 790 taken off rather than 650.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by fidelcastro » Tue Jul 23, 2024 1:19 pm

ClaretTony wrote:
Tue Jul 23, 2024 1:14 pm
They’ve since increased our points but I’ve still had 790 taken off rather than 650.
Is it clear how they've calculated it?

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Superjohnnyfrancis » Tue Jul 23, 2024 3:00 pm

Leisure wrote:
Tue Jul 23, 2024 1:03 pm
Being a Foundation member allows you to apply for an away ticket but there's only a small allocation and it's on a 1st come 1st served basis, so no guarantee of a ticket. Also, they can't apply online but have to ring in for tickets.
Thanks for the info
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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Jimmymaccer » Wed Jul 24, 2024 9:45 am

So, ordered tickets but only after having completed the transaction does it say tickets will be posted out unless I’d otherwise specified during the transaction. I didn’t see any option re post/collect and Will be away before the match so would prefer to collect. However even tho I changed address last year and updated things online, the postal address now quoted in the confirmation is my old one!!!

This despite looking the other day and in the overview section it shows just a postcode, but it’s my new current one!!!

Any idea how to check/update the full add in the site?

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Herts Clarets » Wed Jul 24, 2024 9:56 am

Question for anyone who has had success with this - I have my Dad on my friends and family list. How do i order a Luton ticket against his account? When I try to order, it says not entitled. I go into my network and see my Dad on there but no option to buy a ticket against his account. Help!!

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretTony » Wed Jul 24, 2024 10:11 am

Herts Clarets wrote:
Wed Jul 24, 2024 9:56 am
Question for anyone who has had success with this - I have my Dad on my friends and family list. How do i order a Luton ticket against his account? When I try to order, it says not entitled. I go into my network and see my Dad on there but no option to buy a ticket against his account. Help!!
Does he have the required number of points?

I've just tried it to test and it worked for me. I selected a ticket, went to checkout and re-assigned it. Give us a bell if you are struggling and we can try and sort it.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Dan260395_ » Wed Jul 24, 2024 10:36 am

Probably being a bit thick but how do we buy tickets using friends or family? As I've signed them as I can manage them on their behalf and it still won't let me do it really frustrating 🙃

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Dan260395_ » Wed Jul 24, 2024 10:38 am

Probably being a bit thick but how do we buy tickets using friends or family? As I've signed them as I can manage them on their behalf and it still won't let me do it really frustrating 🙃 they have the required points and are a season ticket holder

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by wilks_bfc » Wed Jul 24, 2024 10:57 am

Dan260395_ wrote:
Wed Jul 24, 2024 10:38 am
Probably being a bit thick but how do we buy tickets using friends or family? As I've signed them as I can manage them on their behalf and it still won't let me do it really frustrating 🙃 they have the required points and are a season ticket holder
I’m not going to the game but have just done a run through for myself and the 4 others that I’ve in my F&F, one of which doesn’t have the required points.

I was able to assign them all without any issues and received and got the excepted error for the one without enough points by clicking the assign button
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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Dan260395_ » Wed Jul 24, 2024 11:11 am

I just keep.getting this
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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Herts Clarets » Wed Jul 24, 2024 11:15 am

I have spoken to Tony and I don't think there is the facility to order tickets against F&F accounts if you don't have the required number of points yourself. Sort of defeats the object somewhat...

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by claretonthecoast1882 » Wed Jul 24, 2024 11:21 am

Herts Clarets wrote:
Wed Jul 24, 2024 11:15 am
I have spoken to Tony and I don't think there is the facility to order tickets against F&F accounts if you don't have the required number of points yourself. Sort of defeats the object somewhat...
Think you would have to set up an account for the person who has the required points herts

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Herts Clarets » Wed Jul 24, 2024 11:24 am

My Dad has an account. I cannot see a way that I can order a ticket using his F&F number

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by wilks_bfc » Wed Jul 24, 2024 11:39 am

Dan260395_ wrote:
Wed Jul 24, 2024 11:11 am
I just keep.getting this
Do you have enough points to purchase tickets yet?

That is the same message when I tried yesterday when it was open to 2000+ as I only have 1900

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by D8BFC » Wed Jul 24, 2024 11:51 am

Jimmymaccer wrote:
Wed Jul 24, 2024 9:45 am
So, ordered tickets but only after having completed the transaction does it say tickets will be posted out unless I’d otherwise specified during the transaction. I didn’t see any option re post/collect and Will be away before the match so would prefer to collect. However even tho I changed address last year and updated things online, the postal address now quoted in the confirmation is my old one!!!

This despite looking the other day and in the overview section it shows just a postcode, but it’s my new current one!!!

Any idea how to check/update the full add in the site?
I'd ring the ticket office - they were saying yesterday it was collection only behind the counter!!
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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Dan260395_ » Wed Jul 24, 2024 11:57 am

wilks_bfc wrote:
Wed Jul 24, 2024 11:39 am
Do you have enough points to purchase tickets yet?

That is the same message when I tried yesterday when it was open to 2000+ as I only have 1900
I don't have the points myself no, but I thought that wasn't an issue when you was buying them through F&F with enough points 🤔 as never had any problems with the old way

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by wilks_bfc » Wed Jul 24, 2024 12:01 pm

Dan260395_ wrote:
Wed Jul 24, 2024 11:57 am
I don't have the points myself no, but I thought that wasn't an issue when you was buying them through F&F with enough points 🤔 as never had any problems with the old way
You have to log in with an account that has the required number of points, select the tickets needed then allocate them to F&F, but only if they also have the required points

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretTony » Wed Jul 24, 2024 12:02 pm

Dan260395_ wrote:
Wed Jul 24, 2024 11:57 am
I don't have the points myself no, but I thought that wasn't an issue when you was buying them through F&F with enough points 🤔 as never had any problems with the old way
Exactly the same issue as Herts had - he was trying to buy for someone with enough points but it wouldn't allow it because he doesn't have the points, even though he wasn't buying one for himself. The old system allowed that.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretAL » Wed Jul 24, 2024 12:32 pm

Ok so got the email confirmation which shows very little to be honest about what you have bought and how to get them as can be seen below. I called the ticket office and the very helpful lady advise they would be pick up only for the 5th August, and its a free for all for seats as they are not allocating numbers, despite giving you the option of 2 x seats together and also to choose which stand.


Client Reference: #####
Order Quantity: 2







Luton Town v Burnley FC

Monday 12 August 2024 at 20:00



Area:

Row:

Seat:

Assigned Customer:#######

Ticket Price: £29.00









Luton Town v Burnley FC

Monday 12 August 2024 at 20:00



Area:

Row:

Seat:

Assigned Customer: #######

Ticket Price: £13.00

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by bfcbri » Wed Jul 24, 2024 12:35 pm

Does anyone know if there is still a limit of 6 away tickets at any one time or have they removed this limitation?

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Leisure » Wed Jul 24, 2024 12:59 pm

bfcbri wrote:
Wed Jul 24, 2024 12:35 pm
Does anyone know if there is still a limit of 6 away tickets at any one time or have they removed this limitation?
Don't know but just try for more and see what happens.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Leisure » Wed Jul 24, 2024 1:00 pm

ClaretAL wrote:
Wed Jul 24, 2024 12:32 pm
Ok so got the email confirmation which shows very little to be honest about what you have bought and how to get them as can be seen below. I called the ticket office and the very helpful lady advise they would be pick up only for the 5th August, and its a free for all for seats as they are not allocating numbers, despite giving you the option of 2 x seats together and also to choose which stand.


Client Reference: #####
Order Quantity: 2







Luton Town v Burnley FC

Monday 12 August 2024 at 20:00



Area:

Row:

Seat:

Assigned Customer:#######

Ticket Price: £29.00









Luton Town v Burnley FC

Monday 12 August 2024 at 20:00



Area:

Row:

Seat:

Assigned Customer: #######

Ticket Price: £13.00
The seats are always unreserved at Luton.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretAL » Wed Jul 24, 2024 1:05 pm

Leisure wrote:
Wed Jul 24, 2024 1:00 pm
The seats are always unreserved at Luton.
Thanks Pete, I would have thought it would have the name of the stand on there though as there was a choice of 2, or are they the same? (never been to Luton)

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Leisure » Wed Jul 24, 2024 1:31 pm

ClaretAL wrote:
Wed Jul 24, 2024 1:05 pm
Thanks Pete, I would have thought it would have the name of the stand on there though as there was a choice of 2, or are they the same? (never been to Luton)
The main away stand is behind the goals and holds around 1200 and there's also a very small away stand to the left on the side.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretTony » Wed Jul 24, 2024 1:32 pm

ClaretAL wrote:
Wed Jul 24, 2024 1:05 pm
Thanks Pete, I would have thought it would have the name of the stand on there though as there was a choice of 2, or are they the same? (never been to Luton)
Oak Road tickets are behind the goal, the other section is on the side, right in the corner of the new stand.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Belial » Wed Jul 24, 2024 1:32 pm

I ordered 3 this am - no issues at all, seemed straightforward enough - if you (or any F&F) don't have enough points for the relevant period it won't be permitted, but that's no different to what it was prior to the new system

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretAL » Wed Jul 24, 2024 1:35 pm

ClaretTony wrote:
Wed Jul 24, 2024 1:32 pm
Oak Road tickets are behind the goal, the other section is on the side, right in the corner of the new stand.
Thanks Pete, Tony, I did specify Oak Road on the selection so hopefully that is where we have got, I just expected it to state this in the confirmation rather than nothing.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by aggi » Wed Jul 24, 2024 1:44 pm

Jimmymaccer wrote:
Wed Jul 24, 2024 9:45 am
So, ordered tickets but only after having completed the transaction does it say tickets will be posted out unless I’d otherwise specified during the transaction. I didn’t see any option re post/collect and Will be away before the match so would prefer to collect. However even tho I changed address last year and updated things online, the postal address now quoted in the confirmation is my old one!!!

This despite looking the other day and in the overview section it shows just a postcode, but it’s my new current one!!!

Any idea how to check/update the full add in the site?
I had this problem, it was using an address that was years old for some reason and I couldn't see where to change it. Ended up emailing the ticket office my details and they claim to have changed it.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretTony » Wed Jul 24, 2024 1:48 pm

ClaretAL wrote:
Wed Jul 24, 2024 1:35 pm
Thanks Pete, Tony, I did specify Oak Road on the selection so hopefully that is where we have got, I just expected it to state this in the confirmation rather than nothing.
I had to order two separately. They’ve been ordered on two different Clarets numbers but the emails both state they’ve been assigned to the same number.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by fidelcastro » Wed Jul 24, 2024 2:25 pm

So, are they being posted out or do we all have to go in and collect them?

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by claretdj » Wed Jul 24, 2024 2:56 pm

Taking its time to sell out is this chaps.. :lol:

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretAL » Wed Jul 24, 2024 3:11 pm

ClaretTony wrote:
Wed Jul 24, 2024 1:48 pm
I had to order two separately. They’ve been ordered on two different Clarets numbers but the emails both state they’ve been assigned to the same number.
Interesting as both mine were assigned to my clarets number rather than mine and my sons which I picked from the F&F list.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretAL » Wed Jul 24, 2024 3:13 pm

fidelcastro wrote:
Wed Jul 24, 2024 2:25 pm
So, are they being posted out or do we all have to go in and collect them?
I was told today collection only from 5th Aug as they don't think there is time to have them posted out in time. (They don't have the tickets as yet to start sending them out)

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by fidelcastro » Wed Jul 24, 2024 3:47 pm

ClaretAL wrote:
Wed Jul 24, 2024 3:13 pm
I was told today collection only from 5th Aug as they don't think there is time to have them posted out in time. (They don't have the tickets as yet to start sending them out)
That's a bummer, but thanks 👍

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Herts Clarets » Wed Jul 24, 2024 3:49 pm

ClaretAL wrote:
Wed Jul 24, 2024 3:13 pm
I was told today collection only from 5th Aug as they don't think there is time to have them posted out in time. (They don't have the tickets as yet to start sending them out)
That's handy for those who live 200+ miles from the Turf.....

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Jimmymaccer » Wed Jul 24, 2024 3:56 pm

aggi wrote:
Wed Jul 24, 2024 1:44 pm
I had this problem, it was using an address that was years old for some reason and I couldn't see where to change it. Ended up emailing the ticket office my details and they claim to have changed it.
Thanks all - just got an email back from TO saying tickets can be collected on the 5th and they’ll amend the address.

Job done.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Leisure » Wed Jul 24, 2024 4:01 pm

Herts Clarets wrote:
Wed Jul 24, 2024 3:49 pm
That's handy for those who live 200+ miles from the Turf.....
Suggest asking the TO if they can be collected at Luton on the night.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by aggi » Wed Jul 24, 2024 4:20 pm

Herts Clarets wrote:
Wed Jul 24, 2024 3:49 pm
That's handy for those who live 200+ miles from the Turf.....
Isn't this that they'll post for purchases before 5 August but collection only if you purchase after 5 August.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by Granny WeatherWax » Wed Jul 24, 2024 4:22 pm

ive emailed and they responded they all have to be collected either from the Turf or at Luton
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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by aggi » Wed Jul 24, 2024 4:24 pm

They probably need to change the website then

Tickets for this game can be bought online, over the phone or in person at the ticket office.

The final online sales date is Monday 5th August, we will not post any tickets after this date.

The final sales date is Friday 9th August, subject to availability.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by lewishamclaret » Wed Jul 24, 2024 4:45 pm

I ordered 6 yesterday (eventually) no problem, all assigned to Family and Friends with over 2000 points. I needed a seventh which I wasn't able to get yesterday, possibly as the seventh person had 2000 points exactly rather than "over 2000" points. But it could have been that the club simply continue to limit ticket orders to a maximum of six per transaction. Any road up, I logged in today and managed to get the seventh. As it's all free seating at Luton, happy days!

There's no doubt it's a bit of a pain loading up Family and Friends again, and it's all a bit clunky, but we'll get used to it.

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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ClaretTony » Wed Jul 24, 2024 5:40 pm

aggi wrote:
Wed Jul 24, 2024 4:24 pm
They probably need to change the website then

Tickets for this game can be bought online, over the phone or in person at the ticket office.

The final online sales date is Monday 5th August, we will not post any tickets after this date.

The final sales date is Friday 9th August, subject to availability.
I don't think believing anything on that website is a good idea

fidelcastro
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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by fidelcastro » Thu Jul 25, 2024 11:18 am

Anyone know how many we've sold so far? 🤔

ŽižkovClaret
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Re: 2024/25: Luton Town v Burnley – Ticket Information

Post by ŽižkovClaret » Thu Jul 25, 2024 11:24 am

How any clubs are still on paper tickets only is a joke, frankly

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