Season tickets Cricket Field Stand

[Vince Fontaine]

Just logged into my ticketing account and my old ticket (seat from last season) has reappeared I have had an email saying I will receive information on how to access my ticket for next season by the 10th of August. My new ticket for the new season is not there!
Anyone else’s still got last seasons seat or had communication about the new season tickets other than an email telling you your new seat number?
UTC

[Cardclaret]

My ticket is there with the new seat number. However only two options either put on seat exchange or forward to a friend. Can't see anything to download.

[claret wizard]

My ticket is there with the new seat number. However only two options either put on seat exchange or forward to a friend. Can't see anything to download.

That’s my situation

[Poulton-le-Claret]

Anyone received their digital ticket yet?

[ScottishBorderClaret]

Nope. Like others can only forward to friend or put on ticket exchange.

Nothing to download.

[Father Jack]

As it stands we’ll have no home fans in the CFS for the Sunderland game. Nobody can access their tickets despite the 10th August date that the club said this would be possible from.

[Walton]

The turnstiles don't open for another week and a half

[Row x]

As it stands we’ll have no home fans in the CFS for the Sunderland game. Nobody can access their tickets despite the 10th August date that the club said this would be possible from.

Why do they need to access them now?

[dougcollins]

Why do they need to access them now?

Peace of mind?

Some lesser people than you suffer anxiety over issues like this.

[Row x]

Peace of mind?

Some lesser people than you suffer anxiety over issues like this.

Sorry

[Dyched]

The turnstiles don't open for another week and a half

Some fans have set off early as they can no longer walk down past the cricket club.

[Father Jack]

Why do they need to access them now?

Why is there also a thread where people are posting whether their season ticket has arrived in the post or not?

[claret wizard]

Why is there also a thread where people are posting whether their season ticket has arrived in the post or not?

CFS is digital tickets only for the start of the season. I presume as they don’t have time to get the new allocated seat locations on season cards printed quick enough. The rest of the season ticket holders around the ground are getting new season cards delivered now.

[Row x]

Why is there also a thread where people are posting whether their season ticket has arrived in the post or not?

Maybe because some have previously been sent to the wrong address? Beyond that I haven't a clue.

[Rick_Muller]

Why do they need to access them now?

Might have something to do with the way we have all been treated like second class supporters with the sh!tty way the club have moved us. Some of us don’t know what seats we’re in yet! My formal complaint about the process has been ignored, and personal issues I have raised with the club have also been ignored. I have responded to the official email regarding the changes using the feedback form online, emailed the club, phoned the club and not had any responses about what they can do to sort out my issues.

So, knowing where my seat will be and having the digital ticket available my go some way to alleviate the anxiety and concerns I may have about whether it’s worth me driving a 400 mile round trip in 10 days or not. I like to plan and be prepared. It’s not like I can just drop into the ticket office and discuss it like many fans can.

[LlandennyClaret]

Might have something to do with the way we have all been treated like second class supporters with the sh!tty way the club have moved us. Some of us don’t know what seats we’re in yet! My formal complaint about the process has been ignored, and personal issues I have raised with the club have also been ignored. I have responded to the official email regarding the changes using the feedback form online, emailed the club, phoned the club and not had any responses about what they can do to sort out my issues.

So, knowing where my seat will be and having the digital ticket available my go some way to alleviate the anxiety and concerns I may have about whether it’s worth me driving a 400 mile round trip in 10 days or not. I like to plan and be prepared. It’s not like I can just drop into the ticket office and discuss it like many fans can.

Appalling way to treat your own supporters, but nothing surprises me after my own dealings with the current ownership in recent times.
Unsympathetic, unprofessional, negligent, obstructive. Ultimately they just don’t care.

[Poulton-le-Claret]

Why do they need to access them now?

We don’t. The club just said we would have them ‘in advance of the 10th August’ and we don’t have them. Perfectly legitimate question to ask when you pay for something and it doesn’t turn up on time.

[Loyalclaret]

6 of us seated together since the stand opened back up to BFC fans (actually more than six) as we purchase our tickets individually we look like solo attendees and have been allocated seats no where near each other, in different blocks.

Club = seat swaps not available unless people cancel season tickets or move to JHL

[Rick_Muller]

Still no response from the club via email. I'm on the verge of just giving up now and calling it a day

[Walton]

Still no response from the club via email. I'm on the verge of just giving up now and calling it a day

You haven't had the email confirming your new seat details, and when logging into your ticket account don't have any tickets you can 'manage'?

Have you tried calling them? Have all your payments gone through as expected?

[Claretnick]

Still no response from the club via email. I'm on the verge of just giving up now and calling it a day

I have always used this email address and always had a reply or acknowledgement
info@burnleyfc.com
I would email there and say you wish to raise a complaint and would like this email passed to the Chief Executives office or you want the email address for the CEO or their PA.
It's not acceptable that nobody is giving you the courtesy of a reply.

[ClaretTony]

I have always used this email address and always had a reply or acknowledgement
info@burnleyfc.com
I would email there and say you wish to raise a complaint and would like this email passed to the Chief Executives office or you want the email address for the CEO or their PA.
It's not acceptable that nobody is giving you the courtesy of a reply.

It isn't acceptable but it happens far too often

[dandeclaret]

Peace of mind?

Some lesser people than you suffer anxiety over issues like this.

Ticketmaster trend, for big concerts, is moving tickets to be available only 36-48 hours ahead of the event. Reduces ticket fraud apparently.

[Row x]

Ticketmaster trend, for big concerts, is moving tickets to be available only 36-48 hours ahead of the event. Reduces ticket fraud apparently.

My last concert ticket appeared about a week before the event

[Rick_Muller]

I have always used this email address and always had a reply or acknowledgement
info@burnleyfc.com
I would email there and say you wish to raise a complaint and would like this email passed to the Chief Executives office or you want the email address for the CEO or their PA.
It's not acceptable that nobody is giving you the courtesy of a reply.

I used that address, along with slo@burnleyfc.com in the original message I sent almost a week ago. I used the clubs on Feedback form (for which I took a copy of offline) from their message to us about the CFS changes - it asks for contact details etc. All of this info now forwarded to somebody higher up the chain (found email address on LinkedIn). I wont hold my breath for any reasonable remediation though as it appears as if the Chairman has his mind made up as far as I understand.

I know that they will think my queries are unreasonable, but in essence they are not. Both myself and my son have different disabilities which will be affected by the move to the different seats, and my son is refusing to attend because of the change and my query is about changing his Season Ticket from U18 to an adult ticket instead. I've had nothing. When I phoned up I couldn't get through to anyone who could help and they suggested emailing instead, which I did.

The scary part is, I suspect there are many like me who feel aggrieved yet no one at the club appears to be wanting to engage and all it will take is a little understanding and someone to address the issues and concerns.

[claret wizard]

The scary part is, I suspect there are many like me who feel aggrieved yet no one at the club appears to be wanting to engage and all it will take is a little understanding and someone to address the issues and concerns.

They'll start emailing you when you don't attend. Happened last season.

[Claretnick]

The scary part is, I suspect there are many like me who feel aggrieved yet no one at the club appears to be wanting to engage and all it will take is a little understanding and someone to address the issues and concerns.

Sorry to read this, hopefully your latest email that's gone up the food chain will enable a solution to be provided.
The buck stops with Alan Pace as chairman and it is a disgrace the way he has alienated one third of the stadium before a ball is kicked.
It will be interesting to see if he does a walkabout before the Sunderland game....

[brexit]

New toilets in CFS

[Tribesmen]

Burnley on sea ......

[IanMcL]

6 of us seated together since the stand opened back up to BFC fans (actually more than six) as we purchase our tickets individually we look like solo attendees and have been allocated seats no where near each other, in different blocks.

Club = seat swaps not available unless people cancel season tickets or move to JHL

I thought people just roved around and grouped together in the CFS, leaving an actual seat as pointless.

[ac99]

As long as you're still stood in front of me, I'll be happy

Might have something to do with the way we have all been treated like second class supporters with the sh!tty way the club have moved us. Some of us don’t know what seats we’re in yet! My formal complaint about the process has been ignored, and personal issues I have raised with the club have also been ignored. I have responded to the official email regarding the changes using the feedback form online, emailed the club, phoned the club and not had any responses about what they can do to sort out my issues.

So, knowing where my seat will be and having the digital ticket available my go some way to alleviate the anxiety and concerns I may have about whether it’s worth me driving a 400 mile round trip in 10 days or not. I like to plan and be prepared. It’s not like I can just drop into the ticket office and discuss it like many fans can.

[Blue Skies]

I agree with Rick and have said it before, it's the communication and shabby treatment. I have an e-mail every day about the sale of the second strip, membership scheme, match tickets etc. Not one about my ST but as Ian McL points out, you can stand(sit) where you want really so quite relaxed on that front, it is getting into the ground at the minute that is a concern. I too like Rick will be travelling next Saturday but do not want waste it going to the ticket office which will be a shambles next Saturday

[Rick_Muller]

As long as you're still stood in front of me, I'll be happy

[trickytrev]

Any breaking news yet on how and when they're arriving?

[Barry_Chuckle]

My lad has his in his account on the app. I have nowt, zippo, nothing.

[The Hung Juror]

Apologies if this has been covered before and for slightly deviating from the thread subject, but I heard it mentioned at the Spurs game that season ticket holders who don’t attend a home game, for whatever reason, will have Clarets points deducted.

This cannot be the case, or is it?

[Leisure]

Apologies if this has been covered before and for slightly deviating from the thread subject, but I heard it mentioned at the Spurs game that season ticket holders who don’t attend a home game, for whatever reason, will have Clarets points deducted.

This cannot be the case, or is it?

Shouldn't be but anyone not attending a game won't get the extra 5 points which are being awarded for attendance at a game.

[1989_claret]

Shouldn't be but anyone not attending a game won't get the extra 5 points which are being awarded for attendance at a game.

Is that if you download your ticket only or use card too? Hard to keep up with points for everything these days!

[Leisure]

Is that if you download your ticket only or use card too? Hard to keep up with points for everything these days!

Either you just need to use your ticket/card and attend the game.

[Father Jack]

Any breaking news yet on how and when they're arriving?

Still no option showing to download either season ticket or the Sunderland match ticket on the Burnley ticket website. Now 8 days after the club said this option would become available…

[The Hung Juror]

Shouldn't be but anyone not attending a game won't get the extra 5 points which are being awarded for attendance at a game.

Cheers for that.

However, it seems very harsh to disadvantage those who are unable to attend for very good reason, having paid full price for a season ticket.

My daughter is a nurse at Blackburn Royal infirmary and therefore due to shifts will not be able to attend all games this season.

Bad enough she has to miss games having paid for them, but also she misses out on the points meaning she will never get to the 2000 point cut off and is ever being left behind.

[claretonthecoast1882]

Cheers for that.

However, it seems very harsh to disadvantage those who are unable to attend for very good reason, having paid full price for a season ticket.

My daughter is a nurse at Blackburn Royal infirmary and therefore due to shifts will not be able to attend all games this season.

Bad enough she has to miss games having paid for them, but also she misses out on the points meaning she will never get to the 2000 point cut off and is ever being left behind.

She still gets the 350 points for a season ticket but there are an extra 5 awarded for a game attended.

[Leisure]

Cheers for that.

However, it seems very harsh to disadvantage those who are unable to attend for very good reason, having paid full price for a season ticket.

My daughter is a nurse at Blackburn Royal infirmary and therefore due to shifts will not be able to attend all games this season.

Bad enough she has to miss games having paid for them, but also she misses out on the points meaning she will never get to the 2000 point cut off and is ever being left behind.

When she can't attend a game, if she puts her ticket on the Exchange she'll get the same 5 points as if she had actually attended.

[Vince Fontaine]

Well it gets better
I am wanting to purchase a ticket for the Derby cup match. However my season ticket has not appeared yet, still showing my old seat in the, now, away section and if I read the ticket info correctly I only have 2 days, tomorrow and Wednesday, to buy my seat then they go on general sale to anyone.
UTC

[Barry_Chuckle]

When she can't attend a game, if she puts her ticket on the Exchange she'll get the same 5 points as if she had actually attended.

Unfair on those of us in the CF stand, we aren't fortunate enough to have access to the exchange scheme. So not only miss out on recouping a little cash if unable to attend, now lose out on points against ticket holders in every other stand.

It all seems a little ill thought out and unfair IMO.

[whiffa]

Just a guess, but maybe try sending an email to an address similar to j.holroyd@burnleyfc.com and see if you get any response. I've usually found when dealing with big companies in the past the CEO's email address isn't too difficult to work out with a bit of trial and error. You might get a response.

[Leisure]

Unfair on those of us in the CF stand, we aren't fortunate enough to have access to the exchange scheme. So not only miss out on recouping a little cash if unable to attend, now lose out on points against ticket holders in every other stand.

It all seems a little ill thought out and unfair IMO.

I'll ask the Club the question.

[Vince Fontaine]

I'll ask the Club the question.

Whilst you are at it could you ask them to clarify what we do about Derby tickets and whether our season tickets will be sorted in time for Saturday? Thanks
UTC

[trickytrev]

Just spoke to the ticket office and digital season tickets are being emailed out some time this afternoon.
Physical season ticket cards will be available as well but you will have to collect them from the ticket office yourself.
Probably going to be a big queue outside the ticket office before the game on saturday for people who can't get down before then.
Not particulary great being given 4 days notice before 1st home game of the season!

[Leisure]

Whilst you are at it could you ask them to clarify what we do about Derby tickets and whether our season tickets will be sorted in time for Saturday? Thanks
UTC

Sorry but what do you mean by 'what we do about Derby tickets'?