Season tickets Cricket Field Stand

[mybloodisclaret]

Email received and able to download CFS digital season ticket for the year.

[mybloodisclaret]

Sorry but what do you mean by 'what we do about Derby tickets'?

He posted further up Peter that when he tried to get his CFS ticket his digital account only showed his old seat in the away bit of the CFS as it is now.

[Andingle]

I see Derby have been allocated 1,964 , is that a reduced allocation?

[Vince Fontaine]

Well I don’t have a valid seat in the new home section of the cricket field stand so how can I buy a ticket in that stand for the Derby match?
(See OP for details on my situation)
UTC

[mybloodisclaret]

Just spoke to the ticket office and digital season tickets are being emailed out some time this afternoon.
Physical season ticket cards will be available as well but you will have to collect them from the ticket office yourself.
Probably going to be a big queue outside the ticket office before the game on saturday for people who can't get down before then.
Not particulary great being given 4 days notice before 1st home game of the season!

Did they say when they would be available to collect from Trev? The plastic cards that is.

[Rick_Muller]

When she can't attend a game, if she puts her ticket on the Exchange she'll get the same 5 points as if she had actually attended.

I've never been able to use the Ticket Exchange in the CFS - I dont think it's an option as fans cannot buy tickets in there at all. I've certainly never seen any for sale when I've looked, happy to be corrected if I'm wrong though.

The other options that I also dont have is the option to upgrade an U18 to an Adult ticket either - although again that should be possible according to some, and even the ticket office have told me this in the past, but again - as it's the CFS it doesn't seem to be a valid option.

[Poulton-le-Claret]

Just received mine now via email

[trickytrev]

Hi MBIC, cards are available to pick up from tomorrow.

[Leisure]

I've never been able to use the Ticket Exchange in the CFS - I dont think it's an option as fans cannot buy tickets in there at all. I've certainly never seen any for sale when I've looked, happy to be corrected if I'm wrong though.

The other options that I also dont have is the option to upgrade an U18 to an Adult ticket either - although again that should be possible according to some, and even the ticket office have told me this in the past, but again - as it's the CFS it doesn't seem to be a valid option.

I've asked the Club the question regarding upgrading.

[Mark the Claret]

Hi MBIC, cards are available to pick up from tomorrow.

I rang the ticket office earlier and they said they weren't issuing cards, it's digital only in CFS , so I don't know.

[trickytrev]

Mixed information from our ticket office tbere's a surprise!

[mybloodisclaret]

Does anybody know what is going?

Tricky Trev says we can pick physical tickets up from tomorrow.

Meanwhile someone else at the Ticket Office has told Mark the Claret that just us, in the CFS, aren't getting a physical ticket?? But the rest of the ground are.

Four of the lads in our group in the CFS want a tangible card, certainly after seeing what happened at United v Arsenal yesterday.

No doubt people will be along shortly to call us druggies and neanderthals soon, but if someone who is slightly more intelligent than those posters can give us an idea we'd really appreciate it! (I am not a neanderthal and certainly don't take drugs).

If there is one group of supporters in the whole of the fanbase who make the most noise for the team it's the CFS but it just feels like we are getting messed about disproportionately here!!! Firstly the move to worse seats, and potentially no physical card? Just the CFS?

Perhaps the SLO, or Director of fan experience could help? Maybe the FAB can help?

[Leisure]

Does anybody know what is going?

Tricky Trev says we can pick physical tickets up from tomorrow.

Meanwhile someone else at the Ticket Office has told Mark the Claret that just us, in the CFS, aren't getting a physical ticket?? But the rest of the ground are.

Four of the lads in our group in the CFS want a tangible card, certainly after seeing what happened at United v Arsenal yesterday.

No doubt people will be along shortly to call us druggies and neanderthals soon, but if someone who is slightly more intelligent than those posters can give us an idea we'd really appreciate it! (I am not a neanderthal and certainly don't take drugs).

If there is one group of supporters in the whole of the fanbase who make the most noise for the team it's the CFS but it just feels like we are getting messed about disproportionately here!!! Firstly the move to worse seats, and potentially no physical card? Just the CFS?

Perhaps the SLO, or Director of fan experience could help? Maybe the FAB can help?

I've contacted the Club and asked for some clarification on the issue.

[mybloodisclaret]

I've contacted the Club and asked for some clarification on the issue.

Thanks Peter. Quite a ridiculous situation overall created by the club here tbh.

Away fans 100% behind the goal now as well.

Would love to know the real reason for all this. Seems crazy to me, for a stand that let's be honest, just needs pulling down and starting again. More away fans than home fans in CFS by some number now looking at the picture on the other CFS thread on Pg 1 before the Lazio game.

[wilks_bfc]

Email received and able to download CFS digital season ticket for the year.

So CFS STH don’t get a card but are able to download the full ST for the season, yet those in the other stands do get a card but aren’t able to download for the full season, just on a game by game basis?

[mybloodisclaret]

So CFS STH don’t get a card but are able to download the full ST for the season, yet those in the other stands do get a card but aren’t able to download for the full season, just on a game by game basis?

Mate, I have no idea. Seems some completely whacky decisions going on here. Probably be able to buy tickets away end if you have a Premium Membership soon.

[wilks_bfc]

Mate, I have no idea. Seems some completely whacky decisions going on here. Probably be able to buy tickets away end if you have a Premium Membership soon.

Sorry didn’t mean to it to be a question to you, was just a comment from your post.

It really has become a clusterfuck in how/where/when able to attend the games

[mybloodisclaret]

Screenshot_20250818_183311_Outlook.jpg (550.63 KiB) Viewed 797 times

This is what the email says. Suggests I am getting a physical card, but someone else been told it's ticket less in the CFS.

[The Hung Juror]

When she can't attend a game, if she puts her ticket on the Exchange she'll get the same 5 points as if she had actually attended.

Thank you.

That’s fair enough. If presumably, she gets the points irrespective of whether or not they are able to sell the ticket.

[Leisure]

Thank you.

That’s fair enough. If presumably, she gets the points irrespective of whether or not they are able to sell the ticket.

Yes, if she puts it on the Exchange she'll receive 5 points , irrespective of whether or not it sells.

[Rick_Muller]

I've asked the Club the question regarding upgrading.

thanks Pete

[Leisure]

From the Club -
The Season tickets for the CFS are digital, if fans are unable to access a digital ticket then they can come in on a non-match day and be issued a card for this season.

However, fans will have 3 digital options and more information will be released in due course.

All season ticket holders in the CFS have been sent an email with a link to add to their smart phone and they will be able to access via the app ahead of the weekend.

[Rick_Muller]

From the Club -
The Season tickets for the CFS are digital, if fans are unable to access a digital ticket then they can come in on a non-match day and be issued a card for this season.

However, fans will have 3 digital options and more information will be released in due course.

All season ticket holders in the CFS have been sent an email with a link to add to their smart phone and they will be able to access via the app ahead of the weekend.

Thanks again Pete for your efforts, it is really appreciated.

I still haven't had any replies to my emails and nor have I had any emails about any digital tickets. Looks like I'll need to get there early on Saturday to get some physical cards instead.

[Leisure]

Thanks again Pete for your efforts, it is really appreciated.

I still haven't had any replies to my emails and nor have I had any emails about any digital tickets. Looks like I'll need to get there early on Saturday to get some physical cards instead.

Who did you email at the Club?

[Rick_Muller]

Who did you email at the Club?

Slo@burnleyfc.com and the ticket office too. Have since forwarded to Russell Ball provided I got the right address

[Leisure]

Slo@burnleyfc.com and the ticket office too. Have since forwarded to Russell Ball provided I got the right address

I'd try the TO again. Don't think that you'll get a reply from the SLO.

[RammyClaret61]

I'd try the TO again. Don't think that you'll get a reply from the SLO.

I’ve been waiting 4 years for a reply from the SLO!!

[Vince Fontaine]

Went to the ticket office today. Season ticket, paid for in January, is still allocated to the seat I had last season (now in with the away fans). I’ve now got a paper ticket for my new seat in the Cricket Field Stand for the Sunderland match. I asked if I could have a plastic season card until my new seat had been sent to me digitally but was told I have to go to the ticket office, on a non match day to get a paper ticket printed if it has not been sorted by the next home match.
UTC

[Claretnick]

I wouldn't like to be working in the ticket office on Saturday.

[Barry_Chuckle]

From the Club -
If fans are unable to access a digital ticket then they can come in on a non-match day and be issued a card for this season.

All season ticket holders in the CFS have been sent an email with a link to add to their smart phone

Firstly, thanks for your assistance with this Leisure.

Secondly, the club want me to make a 3 hour round trip on a work day (non match day) to sort out a hard ticket because they are inept?

And thirdly, no, not all ST holders in the CF stand have been sent an email.... I'm still waiting

This whole thing has been a disaster, and no other business would treat paying customers with such poor basic customer service.

[The Hung Juror]

Yes, if she puts it on the Exchange she'll receive 5 points , irrespective of whether or not it sells.

Thanks Pete.

[Leisure]

I wouldn't like to be working in the ticket office on Saturday.

or being in the queue!

[claretdj]

I haven't had any email for mine or my sons season ticket yet for cricketfield stand? I have been on the club website & our 2 tickets are there for the Sunderland game, but NO option to download only allows to forward or sell on the ticket exchange. Should I be worried?

[wilks_bfc]

I haven't had any email for mine or my sons season ticket yet for cricketfield stand? I have been on the club website & our 2 tickets are there for the Sunderland game, but NO option to download only allows to forward or sell on the ticket exchange. Should I be worried?

I don’t think the option to download the ticket is available until 24hr/the day before the game

[Vince Fontaine]

From the Club -
The Season tickets for the CFS are digital, if fans are unable to access a digital ticket then they can come in on a non-match day and be issued a card for this season.

However, fans will have 3 digital options and more information will be released in due course.

All season ticket holders in the CFS have been sent an email with a link to add to their smart phone and they will be able to access via the app ahead of the weekend.

This is just not true.
I asked for a season card because of my situation, see above, and was told that “no one” in the Barnfield stand can have a plastic season card as the ticket office do not have the access in tote system for that stand to print them. When I asked them to read the email, which had been sent with my sons season ticket, out loud to me they said it was a generic email, when I then pointed out it was sent to an individual with the individual’s details on they just said “ oh, it’s wrong we can’t issue a plastic card”
Like I said earlier if my ticket is not sorted by the next home match I have to go on a non match day to get a paper ticket.
UTC

[blatherwickstattoos]

Firstly, thanks for your assistance with this Leisure.

Secondly, the club want me to make a 3 hour round trip on a work day (non match day) to sort out a hard ticket because they are inept?

And thirdly, no, not all ST holders in the CF stand have been sent an email.... I'm still waiting

This whole thing has been a disaster, and no other business would treat paying customers with such poor basic customer service.

I can help you if you need me to. I live in walking distance to the turf and if you need a ticket printing I’m sure they’d allow me to collect for you and I can meet you before the game.

[blatherwickstattoos]

I received mine, my dad and my son’s tickets yesterday after I called the office to make sure they all came to my email address.

If anyone is worrying ring the office and make sure they have the correct email address on their system.

[claretdj]

Phoned up & they have sent the email with the links to download the season tickets, but where are the qr codes for the games? All I have is my seat number & block, will they auto drop before each game in my wallet?

[Blue Skies]

I half understand the non issue of plastic card for the Life on Mars stand. They are obviously trying to stop one cokehead who is not attending passing it to another cokehead, as you would need a phone to gain access. The Club is making it as difficult as possible for supporters in there and it is apparent they do not care. Non plussed really, the whole thing has been a shambles. By the way I am a Cokehead, four cans a day.

[Claretnick]

or being in the queue!

Let's hope the Sunderland fans get their tickets ok or they could be in the queue

[fidelcastro]

It doesn't affect me, as I don't go in that stand, but it sounds like it's going to be a bit mad on Saturday.

My only advice would be to get there early.